Ta’Nyiah Winters
Lansing,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and professional support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Maximus
05.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy in a professional manner no matter the situation to maintain a professional customer service experience on both ends.
- Updated account information to maintain customer records and assist customers with getting into accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants if their situation was in our range to do so.
- Main focus within the call center was assisting callers with tech support on accounts throughout the state to access benefits.
Server
Reno’s North
08.2023 - 03.2024
- Heavly focused on multitasking skills by managing multiple tables in fast paced environments .
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place customer orders, manage bills, and handle complimentary items.
Customer Service Representative
Peckham
01.2023 - 04.2023
- Handled customer inquiries about passports and suggestions courteously and professionally in any situation given by customers .
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers and assisting customers in applying for passports and guiding customers on how to do so.
Education
High School -
Everett High School
Lansing, MI06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Call Management
- Product Knowledge
- Documentation
Timeline
Server
Reno’s North
08.2023 - 03.2024
Customer Service Representative
Maximus
05.2023 - 05.2024
Customer Service Representative
Peckham
01.2023 - 04.2023
High School -
Everett High School
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