Tanzila Noor Rana
Immigration Visa, Cashier, Admin assistant
Doha,Qatar
Summary
Experienced consular and administrative professional with 17+ years in visa processing, case management, and customer service. Proven leadership in managing complex immigration cases and consular operations. Skilled in high-pressure environments, ensuring compliance with immigration laws, and delivering exceptional service. Strong organizational abilities with expertise in documentation and inter-departmental communication, focused on enhancing operational efficiency and streamlining visa processing.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Visa Assistant - Team Leader
AAU Consular Section
Doha, Qatar
12.2024 - Current
- Ensured accurate and efficient visa processing through meticulous application review.
- Managed and streamlined the Special Immigrant Visa (SIV) team operations.
- Oversaw complex visa cases and provided guidance on U.S. immigration policies.
- Coordinated with stakeholders to enhance efficiency in visa issuance.
- Stayed updated on immigration regulations for accurate information dissemination.
- Prepared paperwork for seamless visa application process.
- Secured approval with meticulous attention to application details.
- Coordinated with colleagues for smooth operation of office duties.
Visa assistant
AAU Consular Section
Doha, Qatar
10.2023 - 12.2024
- Ensured compliance with data protection laws in document handling.
- Streamlined administrative processes for efficiency.
- Guided applicants for successful visa submissions.
- Resolved visa application challenges to prevent delays.
- Processed SIV applications while ensuring U.S. immigration law compliance.
- Provided technical guidance and responded to visa inquiries.
- Maintained case records, assisted in fraud detection, and supported consular officers.
Work Control Clerk
Facility Management, U.S. Embassy
Doha, Qatar
05.2022 - 10.2023
- Managed appointments and travel arrangements for efficiency.
- Ensured smooth office operations and minimized equipment downtime.
- Assisted with administrative tasks, fostering teamwork.
- Oversaw work orders, maintenance, and facility operations.
- Handled inventory, repair schedules, and service coordination.
- Maintained records and prepared facility operation reports.
Deputy Visa Assistant
Consular section, Immigration Unit, U.S. Embassy
Islamabad, Pakistan
03.2019 - 05.2022
- Optimized administrative processes for efficiency.
- Resolved visa challenges to prevent delays.
- Managed visa processing and consular operations.
- Provided exceptional client service and support.
- Trained staff and ensured policy compliance.
- Handled complex immigration and humanitarian cases.
Visa Assistant
Consular Section, Immigration Visa Unit
Islamabad, Pakistan
10.2013 - 03.2019
- Guided applicants for successful visa submissions.
- Resolved visa issues to prevent delays.
- Delivered excellent customer service while multitasking.
- Facilitated communication between applicants and officials.
- Conducted pre-screening, document verification, and case processing.
- Assisted with fraud detection and security assessments.
Work Control Clerk
Facility Management, U.S. Embassy
Islamabad, Pakistan
03.2010 - 10.2013
- Managed appointments and schedules efficiently.
- Ensured smooth office operations and minimized downtime.
- Assisted colleagues with administrative tasks, promoting teamwork.
- Organized travel arrangements for senior staff.
- Oversaw maintenance requests and coordinated repairs.
- Processed work orders and liaised with vendors.
- Maintained detailed facility management records and reports.
Receptionist-Cashier
USEA - United States Employee Association, U.S Emb
Islamabad, Pakistan
04.2007 - 02.2010
- Managed calls and streamlined communication flow.
- Maintained an organized and professional reception area.
- Logged visitor entries for security purposes.
- Provided front-desk customer service and handled inquiries.
- Managed petty cash, transactions, and financial records.
- Assisted in event planning, inventory, and membership processing.
Education
Master of Science Sociology - I have studied various areas of sociology, including culture, gender issues, social change, deviance
Allama Iqbal Open University A.I.O.U
Islamabad, Pakistan 03.2019 - 06.2021
Bachelors in ARTs - Studied Pakistan's history, culture, Islamic studies, Seerat-E-Tayyaba, and nutrition.
Allama Iqbal Open University A.I.O.U.
Islamabad, Pakistan 10.2006 - 03.2010
Skills
Consular Case Management
US Immigration Compliance
Customer Service & Stakeholder Engagement
Team Leadership & Training
Crisis Management & Problem Solving
Fraud Detection & Risk Assessment
Data Management & Administrative Operations
Event Planning & Coordination
Visa Processing & Document Verification
Time Management & Confidentiality
Background Checks & Scheduling
Research & Reporting Skills
Conflict Resolution & Listening Skills
Languages
English
Fluent
Urdu
Native
Punjabi
Advanced
Hindi
Intermediate
Accomplishments
Group Mission Honor Award (Nov 2024) – Recognized for nearly doubling the AAU Consular section’s SIV issuance for Afghan allies.
Eagle Award (Nov 2024) – Acknowledged for onboarding full-time AAU Consular staff.
Eagle Award (Nov 2024) – Recognized for exemplary work order management, teamwork, and customer service.
Franklin Group Award (Aug 2023) – Honored for customer service and teamwork in the PAS office renovation project.
Franklin Group Award (Aug 2023) – Recognized for commitment in assisting the Afghan Affairs Unit (AAU HATs).
Eagle Award (Aug 2023) – Acknowledged for outstanding work order management and teamwork.
Franklin Group Award (Dec 2021) – Honored for coordinating hundreds of evacuation-related calls to U.S. citizens and at-risk Afghans.
Group Eagle Award (June 2021) – Recognized for advancing priority visa applications despite minimal staffing during COVID-19.
Group Honor Award (Aug 2019) – Awarded for excellence in the immigration visa unit amid staffing shortages.
Customer Service Award (Apr 2019) – Acknowledged for exemplary service and extraordinary effort.
Group Eagle Award (June 2018) – Recognized for processing 5,500 immigration visa files, enhancing customer service.
Eagle Award (July 2017) – Honored for teamwork and contributions to the immigration visa unit in Islamabad.
Eagle Award (Aug 2016) – Recognized for superior performance as a cashier and fund accountability.
Group Time-Off Award (July 2016) – Awarded for dedication and risk exposure during violent protests in Islamabad.
Eagle Award (Nov 2014) – Recognized for enhancing consular operations through teamwork and customer service.
Group Eagle Award (Nov 2014) – Acknowledged for professionalism and flexibility during consular service disruptions.
USAID On-the-Spot Cash Award (Oct 2012) – Awarded for exceptional coordination during the USAID summer transition.
CA Leadership Award (Feb 2014) – Recognized by colleagues for leadership, technical skills, and teamwork.
CA Leadership Award (Feb 2014) – Awarded by officers for professionalism and composure in challenging situations.
Appreciation Certificates (Sep 2010) – From Facilities Managers for exceptional service and support.
Certification
Customer Service Certification – Rockhurst University Continuing Education Center
RP-248 FSN Supervisory Skills – Foreign Service Institute
PC123 Immigration Workshop – Foreign Service Institute
Microsoft Office Excel (Part 1, 2 & 3) – Foreign Service Institute
State Chat GPT, Gemini, Claude AI Courses
Timeline
Visa Assistant - Team Leader
AAU Consular Section
12.2024 - Current
Visa assistant
AAU Consular Section
10.2023 - 12.2024
Work Control Clerk
Facility Management, U.S. Embassy
05.2022 - 10.2023
Deputy Visa Assistant
Consular section, Immigration Unit, U.S. Embassy
03.2019 - 05.2022
Master of Science Sociology - I have studied various areas of sociology, including culture, gender issues, social change, deviance
Allama Iqbal Open University A.I.O.U
03.2019 - 06.2021
Visa Assistant
Consular Section, Immigration Visa Unit
10.2013 - 03.2019
Work Control Clerk
Facility Management, U.S. Embassy
03.2010 - 10.2013
Receptionist-Cashier
USEA - United States Employee Association, U.S Emb
04.2007 - 02.2010
Bachelors in ARTs - Studied Pakistan's history, culture, Islamic studies, Seerat-E-Tayyaba, and nutrition.
Allama Iqbal Open University A.I.O.U.
10.2006 - 03.2010
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