Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tao Yu

Renton,WA

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Team Leader Manager

Canada Goose
Bellevue, WA
11.2021 - Current
  • Translated verbal and written communications from English to Chinese and vice versa.
  • Monitored customer service standards across the organization.
  • Recruited, trained, and supervised new staff members.
  • Conducted regular performance appraisals for all team members.
  • Developed strategies to motivate employees in achieving goals.
  • Implemented new processes and procedures as needed.

Client Advisor

Moncler
Bellevue, WA
08.2018 - 06.2021
  • Identified opportunities for improvement in customer service processes and procedures.
  • Worked closely with senior management team members regarding client relations initiatives.
  • Provided customer service to clients, including answering questions and resolving issues.

Sales Associate

Coach
Chicago, IL
04.2017 - 08.2018
  • Attended weekly team meetings to review performance goals and objectives.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Provided interpretation services during meetings and conferences.

Sales Agent

J&H restoration
Schaumburg, IL
01.2014 - 02.2017
  • Developed strategic relationships with key decision makers at target companies.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Created presentations and proposals for prospective clients.

Education

GED -

Fremd William High School
Schaumburg, IL
05-2014

Some College (No Degree) -

Bellevue College
Bellevue, WA

Skills

  • Customer Focus
  • Performance Coaching
  • Customer Service
  • Problem-Solving
  • Team Development
  • Problem Resolution
  • Chinese-English speaking and reading skills

Accomplishments

  • Top seller
  • multiple mentions during the US conference

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Team Leader Manager

Canada Goose
11.2021 - Current

Client Advisor

Moncler
08.2018 - 06.2021

Sales Associate

Coach
04.2017 - 08.2018

Sales Agent

J&H restoration
01.2014 - 02.2017

GED -

Fremd William High School

Some College (No Degree) -

Bellevue College

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Tao Yu