Taoufik "Tony" Bousraou
Office Manager
Naples,FL
Summary
Office Assistant coordinating daily office and field operations, invoice processing, budget tracking, expense reconciliation, and inventory control for landscape projects. Supports customer communication, OSHA compliance, and site documentation while keeping work moving between office staff, foremen, and crews. Strengthens workflow through accurate records, purchasing support, and timely issue resolution.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Office Assistant
Lifescapes Landscape
Naples, FL
04.2016 - Current
- Manage office communications and handle incoming calls and customers' interactions
- Manage daily office and field operations and communications, ensuring seamless coordination between administrative staff, crew foremen, and project timelines.
- Maintain accurate financial records, including invoice processing, budget tracking, expense reconciliation, and documentation for audits.
- Monitor and reinforce OSHA compliance and workplace safety protocols, reducing risk and supporting a secure work environment.
- Conduct site inspections to confirm work progress, completion status, and compliance with project specifications.
- Serve as the primary point of contact for customers, communicating directly via phone and email to provide updates, resolve concerns, and ensure satisfaction.
- Coordinate purchasing and procurement of supplies, tools, and materials, and maintain inventory levels to prevent workflow interruptions.
- Perform regular inventory audits, proactively identifying shortages and managing vendor relationships for timely replenishment.
- Handle confidential company and personnel records with discretion, ensuring compliance with privacy and recordkeeping standards.
- Support management with reporting, scheduling, documentation, and operational planning, improving overall organizational efficiency.
Assistant Manager
Lifescapes Landcare
Naples, FL
12.2010 - 04.2016
- Supervised landscaping crews and daily field operations.
- Assigned workers to tasks and made sure jobs are completed efficiently and on schedule.
- Ensured landscaping work meets quality and customer expectations.
- Extensive knowledge of trees, plants, shrubs, flowers, and proper landscaping practices.
- Knowledge of plant care, pruning, trimming, planting, irrigation, and maintenance.
- Identified plant and tree health issues, pests, and diseases.
- Trained and assisted crew members with proper landscaping techniques and equipment.
- Inspected job sites for quality, safety, and cleanliness.
- Communicated with customers and addressed questions or concerns.
- Monitored materials, plants, tools, and equipment needed for daily jobs.
- Reported job progress, equipment issues, and material needs to the manager.
- Stepped in and oversee operations when the manager is unavailable
Program Assistant
Lutheran Family Services Rocky Mountains
Colorado Springs, CO
06.2007 - 12.2010
- Coordinated administrative support across five departments, serving as a central contact for daily operations.
- Prepared reports, presentations, and spreadsheets using Microsoft Office and Google Workspace for leadership and program needs.
- Supported program planning and special initiatives with logistics, documentation, and reporting for leadership.
- Maintained confidential digital and physical records, supporting accuracy, compliance, and data security.
- Assisted accounting with monthly and quarterly financial reports, applying complex expense-coding systems accurately.
Education
Administrative Assistant Certificate - Business Administration
University North Georgia
Dahlonega, GA10-2021
Some College (No Degree) - Business Administration
SNHU
Manchester, NH11-2016
Skills
- Payroll processing & timekeeping
- Budget management
- Invoicing
- File management
- Data entry accuracy and reporting
- Expense reconciliation
- Inventory & supply management
- Document preparation
- Calendar coordination
- Vendor coordination
- Expense reporting
- Reception operation, telephone and customer service
Timeline
Office Assistant
Lifescapes Landscape
04.2016 - Current
Assistant Manager
Lifescapes Landcare
12.2010 - 04.2016
Program Assistant
Lutheran Family Services Rocky Mountains
06.2007 - 12.2010
Some College (No Degree) - Business Administration
SNHU
Administrative Assistant Certificate - Business Administration
University North Georgia