Tapati Dash
Sugar land,TX
Summary
Seasoned professional with over a decade of experience in QHSE management, specializing in ISO standards (9001, 14001, 45001, 17025), internal auditing, and regulatory compliance. Proven expertise in fuel testing, laboratory operations, logistics, and risk-based auditing. Adept at leading cross-functional teams to drive operational excellence, enhance internal controls, and foster a culture of continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Manager
Kalavai Digital Pvt. Ltd
06.2024 - 04.2025
- Directed and scheduled daily activities of 20+ lab technicians, ensuring efficient execution of analytical testing aligned with operational goals and timelines.
- Oversaw sample collection, analysis, and reporting to ensure data accuracy, completeness, and client satisfaction.
- Streamlined lab reporting systems, improving service turnaround time by 20%.
- Supported Lab Manager with audit preparation, procurement, and supplier communication.
- Monitored and enforced QA policies and procedures in accordance with ISO/IEC 17025, ISO 9001, ISO 14001, and ISO 45001 standards.
- Conducted internal audits, facilitated management reviews, and developed quality improvement plans that reduced non-conformances by 30%.
- Built and implemented a digital QMS system to automate documentation, increasing efficiency and traceability.
- Ensured compliance with IMDG and IATA regulations for the handling of hazardous materials.
- Liaised with notified bodies to maintain certifications and managed audit documentation.
- Provided structured training and ongoing mentorship to laboratory staff on SOPs, QMS, safety practices, and audit readiness.
- Developed training materials, tracked competency evaluations, and championed continuous learning initiatives.
- Trained teams on CAPA processes, risk-based thinking, and root cause analysis techniques.
- Enforced laboratory safety protocols, including PPE usage, chemical handling, and hazard communication.
- Led root cause investigations for incidents and non-conformances; implemented corrective and preventive actions (CAPAs) to mitigate risks.
- Conducted regular safety assessments and participated in internal safety audits and refresher sessions.
- Acted as the primary liaison between laboratory staff, the Lab Manager, and departments such as Operations and Quality.
- Fostered strong customer and vendor relationships, addressing quality concerns promptly and effectively.
- Collaborated with cross-functional teams to implement CAPAs and monitor outcomes.
- Proficient in laboratory information management systems (LIMS), Excel, SharePoint, and Airtable platforms (ERMS, QIMS, VLIMS) for data tracking and reporting.
- Ensured meticulous documentation of test results, customer samples, and non-conformances in both digital and physical records.
- Skills Applied:
- Proficient in laboratory software (e.g., LIMS, Excel, SharePoint) for data entry, trend analysis, and reporting.
- Strong interpersonal communication skills used to train, guide, and motivate staff.
- Demonstrated problem-solving skills in resolving technical and personnel issues efficiently.
- Deep understanding of laboratory QA/QC principles, regulatory standards, and best practices.
- Developed and implemented comprehensive QMS aligned with ISO 9001, 14001, and 45001 standards.
- Conducted internal audits, facilitated management reviews, and drove continuous improvement initiatives.
- Assisted in building a digital QMS compliant with ISO/IEC 17025, automating processes to reduce manual documentation.
- Monitored and enforced QA policies and procedures to meet quality assurance goals.
- Tracked real-time data through Airtable (ERMS, QIMS, VLIMS) and other sample management software.
- Directed day-to-day lab operations to align with organizational quality standards.
- Oversaw sample collection and reporting to ensure accuracy and efficiency.
- Ensured regulatory compliance with IMDG and IATA standards for hazardous materials.
- Liaised with notified bodies to maintain certifications and managed documentation in systems.
- Led risk assessments and root cause analyses for non-conformance issues.
- Implemented corrective actions and preventive measures to mitigate risks and enhance safety protocols.
- Managed and trained a team of 20+ lab technicians in QMS, SOPs, and safety practices.
- Fostered a culture of continuous learning and adherence to best practices.
- Cultivated strong customer and vendor relationships, resolving quality concerns effectively.
- Streamlined reporting systems, increasing service efficiency by 20%.
- Championed continuous improvement efforts, monitoring training and QMS policy updates.
- Led internal audits and coordinated third-party/customer audits with zero major findings.
- Developed quality improvement plans that reduced non-conformance reports by 30%.
- Trained staff in audit protocols and QMS to enhance team engagement and compliance readiness.
- Collaborated with cross-departmental teams to implement CAPAs and monitor outcomes.
Senior QHSE Analyst
The Viswa Group
01.2024 - 06.2024
- Organized and managed daily laboratory operations in alignment with QHSE objectives.
- Reviewed investigation findings and root cause analyses to close non-conformance cases.
- Established and maintained SOPs to meet compliance and quality standards.
- Performed root cause analysis and recommended solutions that reduced critical errors by 20%.
- Endorsed and implemented Safe Work Procedures (SWP) across the lab.
- Reviewed and updated controlled documents to reflect changes in quality/safety protocols.
- Delivered quality training and communication programs at the organizational level.
- Managed audit schedules and compiled detailed compliance reports for leadership.
- Conducted internal quality audits to maintain ISO and regulatory certifications.
- Supported external inspections and ensured continued accreditation compliance.
- Collaborated with stakeholders to resolve operational and quality-related issues.
- Promoted continuous improvement activities across departments.
Lab Operations & Logistics Coordinator
Viswa Lab
11.2019 - 12.2023
- Coordinated sample logistics with clients and agents, ensuring timely pickups and deliveries.
- Managed sample tracking using Airtable and coordinated testing queries with stakeholders.
- Maintained compliance with WSH and EMS requirements for lab activities.
- Supported safety and environmental incident investigations as needed.
- Provided logistical and documentation support for sample packing and dispatch.
- Identified service lapses and optimized logistics efficiency.
- Analyzed deviations and failures using LIMS data to support quality investigations.
- Addressed customer inquiries with a solutions-oriented approach.
- Improved customer engagement through proactive information gathering and relationship management.
- Scheduled pickups and ensured accurate, timely collection through direct coordination with DHL/FedEx.
- Investigated and resolved delivery issues, escalating when necessary.
- Processed claims for lost samples and verified integrity before authorizing testing.
- Managed urgent sample tracking and ensured expedited reporting.
Sales Associate
Kohl's
07.2019 - 10.2019
- Provided exceptional customer service in a fast-paced retail environment, contributing to increased sales and customer satisfaction.
- Engaged with customers using the 5-step GREAT program: Greet, Request credit, Explain savings, ask for sale, and Thank.
- Promoted loyalty programs and educated customers on benefits, enhancing customer retention.
- Handled cash transactions accurately, adhering to company policies and procedures.
- Collaborated with team members to maintain a positive store environment and achieve sales targets.
Education
Post Graduate Diploma - Human Resources Management
Utkal University
PGDCA - Quality Management
NIIT
Bachelor of Science - Chemistry, Botany, Zoology
Utkal University
Bachelor of Science - Human Resources Management
Utkal University
Skills
- Process Improvement (Lean/Six Sigma, Black Belt)
- Regulatory Compliance
- Quality Management Systems (QMS)
- Team Leadership & Training
- Lead Auditor – QMS (ISO 9001)
- Risk Management
- SOP Development & Review
- Internal Auditing (ISO 9001, 14001, 45001, 17025)
- Root Cause analysis and Corrective Action
- Data Analysis & Reporting (SQC, Minitab)
Accomplishments
- Improved sample delivery success rate by 25% by streamlining communication between DHL/FedEx and clients, reducing delays and lost shipments.
- Reduced sample processing errors by 30% by implementing a pre-verification checklist for paperwork and MSDS documentation and recheck the paperwork.
- Cut turnaround time for urgent testing by 40% through proactive coordination with the laboratory and prioritizing high-risk samples.
- Supported successful ISO 17025 re-certification audits with zero major non-conformities by managing lab documentation and compliance tracking.
- Led logistics troubleshooting that recovered over 50+ delayed or lost samples, ensuring uninterrupted testing and reporting.
- Trained 15+ new lab and logistics staff on SOPs, QMS protocols, and customer interaction, enhancing team efficiency and audit readiness.
- Increased customer satisfaction scores (internal feedback) by resolving 95%+ of courier or documentation issues within 24 hours.
- Saved approximately $10,000 annually by optimizing sample pickup scheduling, reducing repeated courier attempts and failed pickups.
Certification
- Benchmark Lean Six Sigma Black Belt
- Benchmark Lean Six Sigma Green Belt
- Minitab Proficiency Training
- ISO 9001 Lead Auditor Training
- ISO: 9001, 14001, 45001 and 17025 Internal Auditor Training
LANGUAGE
English Fluent
Hindi Fluent
Odia Fluent
Timeline
Quality Manager
Kalavai Digital Pvt. Ltd
06.2024 - 04.2025
Senior QHSE Analyst
The Viswa Group
01.2024 - 06.2024
Lab Operations & Logistics Coordinator
Viswa Lab
11.2019 - 12.2023
Sales Associate
Kohl's
07.2019 - 10.2019
PGDCA - Quality Management
NIIT
Bachelor of Science - Chemistry, Botany, Zoology
Utkal University
Bachelor of Science - Human Resources Management
Utkal University
Post Graduate Diploma - Human Resources Management
Utkal University
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