W. Shaquille Lee
Sugar Land,TX
Summary
Dynamic process-oriented operator with over 8 years of experience in enhancing retention, ensuring compliance, and developing scalable, data-driven workflows. Proven cross-functional leader adept at managing budgets, vendor relationships, CRM hygiene, reporting, and incident response in high-pressure environments. Proficient in various tools including Salesforce, HubSpot, Excel, QuickBooks, Adobe Creative Cloud, and WordPress. Committed to driving operational excellence and fostering collaboration across teams to achieve strategic objectives.
Overview
8
8
years of professional experience
Work History
Business Operations Director
Nexus Auto Ltd. Co.
08.2023 - Current
- Built risk controls across financial & operational processes; aligned practices with OSHA, DPS, DMV, and state/federal guidelines.
- Drove budgeting and vendor optimization to reduce cost while maintaining throughput.
- Used CRM analytics to spot trends and forecast demand; improved client retention by 15% via lifecycle touchpoints and policy adherence.
- Launched targeted campaigns that lifted brand visibility and repeat business.
Operations & Communications Director
Nonprofit
07.2018 - Current
- Streamlined resource allocation and launched digital outreach, increasing participation by 20% and speeding internal workflows.
- Enforced organizational policies (conduct, financial oversight) and led discrete crisis responses, including a data-security incident.
- Scaled audience communications while protecting data integrity.
Travel Counselor
Vacations To Go
10.2022 - 08.2023
- Matched travelers to compliant cruise/itinerary options in line with industry regulations.
- Resolved 100% of client issues through structured problem-solving and follow-through.
- Cultivated long-term relationships with preference-based service.
Sales & Operations Director
Mr. Sticker Plus+ LLC
08.2017 - 05.2022
- Led market/risk analyses to find growth while mitigating liabilities.
- Trained and coached sales staff; delivered 12% revenue lift year over year.
- Instituted proactive service protocols to maintain standards and reduce escalations.
Education
Master of Arts - Research Methods, Interpretation, And Writing
Houston Baptist University
Houston, TX01.2022
Master of Arts - Leadership
Houston Baptist University
Houston, TX01.2022
Bachelor of Arts - Communication And Analysis
Houston Baptist University
Houston, TX01.2017
Skills
- Corporate communications
- Regulatory compliance
- Risk assessment and policy implementation
- Customer success management
- CRM and project management systems
- Sales operations
Accomplishments
- Improved client retention by 15% through CRM-based forecasting and touchpoint optimization.
- Resolved 100% of service issues in a regulated travel context.
- Drove 12% revenue growth by training and coaching a small sales team.
- Lifted program engagement 20% by modernizing communications and resource workflows.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Operations Director
Nexus Auto Ltd. Co.
08.2023 - Current
Travel Counselor
Vacations To Go
10.2022 - 08.2023
Operations & Communications Director
Nonprofit
07.2018 - Current
Sales & Operations Director
Mr. Sticker Plus+ LLC
08.2017 - 05.2022
Master of Arts - Research Methods, Interpretation, And Writing
Houston Baptist University
Master of Arts - Leadership
Houston Baptist University
Bachelor of Arts - Communication And Analysis
Houston Baptist University