Tapiwa Hood
Oakland,CA
Overview
2026
2026
years of professional experience
Work History
Dental Receptionist
South of Market Health Center
San Francisco, CA
03.2023 - Current
- Managed patient scheduling using electronic health record systems to optimize office efficiency.
- Coordinated patient check-in and check-out processes to enhance customer experience and reduce wait times.
- Handled billing inquiries and insurance verification, ensuring accurate processing of patient accounts.
- Trained new reception staff on office protocols and software systems to maintain operational consistency.
- Implemented improvements in appointment reminder systems, increasing patient attendance rates significantly.
- Developed patient communication templates for follow-ups, enhancing overall engagement and satisfaction levels.
- Oversaw inventory management for office supplies, ensuring timely reordering to avoid shortages.
- Collaborated with dental staff to streamline workflows, improving overall clinic productivity and service quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Baker
Crumbl Cookies
Pleasant Hill, CA
2022 - 2022
- Prepared and baked a variety of cookies according to standardized recipes.
- Ensured quality control through regular taste tests and ingredient inspections.
- Maintained cleanliness and organization of baking station and equipment.
- Assisted in training new staff on baking techniques and safety protocols.
- Coordinated with team members to optimize production schedules during peak hours.
- Developed seasonal menu items based on customer feedback and market trends.
Production Worker
Tesla
Fremont, CA
2022 - 2022
- Operated machinery to assemble products, ensuring quality standards met consistently.
- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Assisted in maintaining a clean and organized work environment, adhering to safety regulations.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Drive-Thru Cashier
Taco Bell
Antioch, CA
2020 - 2022
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Handled cash transactions and maintained accurate cash drawer throughout shifts.
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Collaborated with team members to optimize workflow during peak hours.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Chipotle Grill
Pleasant Hill, CA
2019 - 2019
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Learned and adhered to safety protocols for food handling and cash management.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Cashier
ChevronTexaco
Brentwood
2021 - 2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing detailed product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Trained new cashiers on procedures and best practices for customer service excellence.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Antioch High School
Antioch, CA06.2022
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Timeline
Dental Receptionist
South of Market Health Center
03.2023 - Current
Baker
Crumbl Cookies
2022 - 2022
Production Worker
Tesla
2022 - 2022
Drive-Thru Cashier
Taco Bell
2020 - 2022
Cashier
Chipotle Grill
2019 - 2019
Customer Service Cashier
ChevronTexaco
2021 - 2022
High School Diploma -
Antioch High School