Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
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Taqiyya Brown

Bronx,NY

Summary

Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Restaurant Associates
06.2024 - Current


  • Streamlined workflow processes to enhance efficiency during peak hours.
  • Provided exceptional customer service, resolving issues to ensure satisfaction.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Food Service Supervisor

NYU (chartwells)
08.2022 - 05.2024
  • Developed and maintained positive relationships with vendors for timely supply delivery.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Ordered new supplies and food to maintain service levels.
  • Process financial reports through Compass "My Finance" portal
  • Place orders through Compass "My Orders" portal
  • Supervised daily food service operations, ensuring adherence to health and safety regulations.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.

Manager

Doughnuttery
12.2017 - 08.2023
  • Oversaw daily operations, ensuring efficient production and quality standards of doughnut manufacturing.
  • Developed and implemented training programs, enhancing team skills and operational knowledge.
  • Analyzed performance metrics to identify areas for operational improvements and drive results.
  • Managed scheduling and resource allocation, optimizing labor costs while meeting production targets.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

FOH Supervisor

HU Kitchen
04.2015 - 11.2019
  • Assisted in menu development, considering seasonal ingredients and customer preferences to contribute towards an appealing selection of dishes.
  • Supervised front-of-house operations, ensuring exceptional customer service and efficient workflow.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
  • Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.

Team Member

D'vida health bar
03.2014 - 06.2015
  • Operate cash registers using the POS system and credit/debit card machines
  • Provided exceptional customer service, ensuring a positive experience for all patrons.
  • Assisted in preparing and serving food and beverages, maintaining high quality standards.
  • Collaborated with team members to streamline operations and improve workflow efficiency.
  • Engaged in daily cleaning and maintenance tasks, upholding cleanliness standards throughout the bar.

Education

High School Diploma - Law and Community Service

Bronx High School of Law
Bronx, NY
06.2009

Skills

  • Time management
  • Training & development
  • Leadership
  • Hospitality
  • Attention to detail
  • ServSafe food manager
  • Food safety understanding
  • Service quality standards evaluation
  • Microsoft Excel
  • Point of sale POS software
  • Organizational skills
  • Conflict management
  • Inventory control
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Certification

  • CPR/AED/FIRST-AID Present
  • Food Handler July 2018 to Present
  • Food Handler Certification July 2018 to Present
  • First Aid Certification
  • ServSafe August 2023 to August 2028
  • Security License July 2020 to February 2025
  • Security license expires in February of 2025
  • Fire gaurd 80 May 2021 to May 2024
  • Fire gaurd 02 November 2020 to November 2020
  • Expires November of 2023
  • Fire gaurd 01 August 2020 to August 2020
  • Expires in August of 2023

Timeline

Barista Shift Supervisor

Restaurant Associates
06.2024 - Current

Food Service Supervisor

NYU (chartwells)
08.2022 - 05.2024

Manager

Doughnuttery
12.2017 - 08.2023

FOH Supervisor

HU Kitchen
04.2015 - 11.2019

Team Member

D'vida health bar
03.2014 - 06.2015

High School Diploma - Law and Community Service

Bronx High School of Law

Additional Information

Skills: Excellent customer service, organizational and communication skills. Highly skilled in building new business and grow assigned region by prospecting sales prospect, attracting the attention of possible customers and networking to put together a contact base. Able to develop a working knowledge of the relevant industry and business operation thorough understanding of reviewing new product developments and sales techniques on a continuing basis. Proven ability to develop a complete and broad technical knowledge of all business products.

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Taqiyya Brown