Detail-oriented administrative professional with experience in both clinical and office environments, managing schedules, patient records, and supporting healthcare teams. Proficient in coordinating medical office functions, ensuring compliance with healthcare regulations, and leveraging technology to streamline operations.
Overview
11
11
years of professional experience
Work History
Telemedicine Operations Coordinator
MedStar Southern Maryland Hospital Center
09.2020 - Current
Managed the setup and operation of telehealth devices for virtual consultations, remote rounding, family video visits, and patient monitoring.
Coordinated virtual care sessions between patients, families, and healthcare providers, ensuring seamless communication and timely connections.
Provided administrative support by scheduling telehealth appointments, tracking device usage, and maintaining accurate records and documentation.
Communicated with internal teams (TOSC, clinical staff) to troubleshoot issues, ensure timely resolutions, and provide follow-up on outstanding cases.
Maintained telehealth devices by following infection control protocols and managing device inventory and maintenance schedules.
Contributed to department goals by participating in quality improvement initiatives, preparing reports, and assisting in administrative tasks for team meetings.
Volunteer EMT/Firefighter
Prince George’s County Fire/EMS Department
05.2014 - 10.2022
Responded to emergency calls, providing pre-hospital care, administering first aid, and stabilizing patients for transport to medical facilities.
Assisted in firefighting operations, including fire suppression, search and rescue, and hazard mitigation in emergency situations.
Participated in training exercises and drills to maintain up-to-date knowledge of emergency medical procedures, fire safety protocols, and life-saving techniques.
Worked collaboratively with other emergency responders, ensuring clear communication and efficient team coordination during emergencies.
Maintained and inspected emergency equipment, including medical supplies, firefighting gear, and vehicles, ensuring readiness and operational safety.
Documented patient care reports and incident details accurately, ensuring compliance with department protocols and legal requirements.
Provided support during community outreach and public safety education events, promoting fire safety and emergency preparedness.
Clinical Supervisor
Shady Grove Fertility Center
09.2020 - 09.2022
Coordinated daily schedules for medical staff, ensuring smooth clinic operations and efficient patient care.
Maintained and organized patient records while adhering to HIPAA and regulatory compliance standards.
Supervised, trained, and supported a team of medical assistants, enhancing team collaboration and performance.
Managed administrative tasks, including appointment scheduling, phone triaging, and front-desk operations, to optimize office workflow.
Oversaw inventory and supply procurement, ensuring timely availability of medical and office supplies.
Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate seamless communication and issue resolution.
Streamlined electronic health record (EHR) workflows, improving documentation processes and operational efficiency.
Education
High School Diploma -
Friendly High School
Fort Washington, Maryland
Associate of Science - Sonography
Prince George's Community College
Upper Marlboro, MD
06-2026
Skills
Calendar and schedule management
Email and correspondence management
Database management and data organization
Meeting preparation, coordination, and follow-up
Travel arrangements and itinerary preparation
Data entry, analysis, and reporting accuracy
Research and resource coordination
Time management and deadline adherence
Multitasking and task prioritization
Problem-solving and decision-making under pressure
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
References
Furnished upon request.
Timeline
Telemedicine Operations Coordinator
MedStar Southern Maryland Hospital Center
09.2020 - Current
Clinical Supervisor
Shady Grove Fertility Center
09.2020 - 09.2022
Volunteer EMT/Firefighter
Prince George’s County Fire/EMS Department
05.2014 - 10.2022
High School Diploma -
Friendly High School
Associate of Science - Sonography
Prince George's Community College
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