Taquana Williams
Kissimmee,FL
Summary
Proactive Store Manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Manager
HomeGoods, TJX Companies
09.2023 - Current
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Create eye appealing displays to drive more sales and attract customers eye level.
Sales Associate
Hand And Stone
01.2024 - 04.2024
- Schedule appointments for all clients
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Associate
Wawa
03.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
7 Eleven
11.2012 - 03.2023
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Create eye appealing displays to drive more sales and attract customers eye level.
Education
GED - General Studies
Homestead Senior High School
Homestead, FLCertificate - Medical Billing And Coding
Everest Training Institute
Miami FlSkills
- Employee performance evaluations
- Recruiting and interviewing
- Consulting
- Financial Management
- Staff supervision
- Sales growth
- Cost Control
- Employee scheduling
- Training
- Strategic Planning
- Experience in Zenoti Scheduling system
Certification
Servsafe food certification
Timeline
Sales Associate
Hand And Stone
01.2024 - 04.2024
Department Manager
HomeGoods, TJX Companies
09.2023 - Current
Customer Service Associate
Wawa
03.2023 - 10.2023
Assistant Store Manager
7 Eleven
11.2012 - 03.2023
GED - General Studies
Homestead Senior High School
Certificate - Medical Billing And Coding
Everest Training Institute
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