Taquana Williams
Kissimmee,FL
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
HomeGoods, TJX Companies
09.2023 - Current
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Create eye appealing displays to drive more sales and attract customers eye level.
Sales Associate
Hand And Stone
01.2024 - 04.2024
- Schedule appointments for all clients
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Associate
Wawa
03.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
7 Eleven
11.2012 - 03.2023
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Create eye appealing displays to drive more sales and attract customers eye level.
Education
High School Diploma -
Homestead Senior High School
Homestead, FLDiploma - Medical Billing And Coding
Everest Institute
Miami, FLDiploma - Medical Assistant
NUC University
Kissimmee, FLSkills
- Employee performance evaluations
- Recruiting and interviewing
- Consulting
- Financial Management
- Staff supervision
- Sales growth
- Cost Control
- Employee scheduling
- Training
- Strategic Planning
- Experience in Zenoti Scheduling system
- Multitasking and organization
- Inventory management
- Store merchandising
- Cash management
- POS systems
- Goals and performance
- Team building and leadership
- Operations management
- Supply ordering
- Sales expertise
- Opening and closing procedures
- Relationship building and management
Certification
Servsafe food certification
Timeline
Sales Associate
Hand And Stone
01.2024 - 04.2024
Department Manager
HomeGoods, TJX Companies
09.2023 - Current
Customer Service Associate
Wawa
03.2023 - 10.2023
Assistant Store Manager
7 Eleven
11.2012 - 03.2023
High School Diploma -
Homestead Senior High School
Diploma - Medical Billing And Coding
Everest Institute
Diploma - Medical Assistant
NUC University
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