Taquanna Williams
Raeford,NC
Summary
Results-driven Senior Manager with over 10 years of leadership experience across operations, sales, and compliance-driven industries. Proven expertise in optimizing processes, coaching high-performing teams, collaborating, and leveraging data tools like Power BI to improve efficiency and exceed performance goals.
Overview
19
19
years of professional experience
Work History
Total Wireless Sales Manager
Victra Verizon
Hope Mills, North Carolina
10.2024 - Current
- Trained new employees on product knowledge and sales techniques.
- Coordinated promotional events to increase customer engagement.
- Maintained inventory levels of wireless devices and accessories.
- Resolved customer inquiries and issues with professionalism and care.
- Maintained a high level of professionalism when interacting with customers or colleagues.
Verizon Sales Manager
Victra Verizon Wireless
Fayetteville, North Carolina
06.2013 - 10.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Utilized analytics software such as Power BI to track KPIs related to category performance.
Plant Operator
Mountaire Farms of North Carolina
Lumber Bridge, North Carolina
06.2008 - 06.2013
- Operated machinery to ensure efficient plant production processes.
- Maintained safety protocols to promote a secure work environment.
- Supervised personnel engaged in plant operations activities.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Scheduler
Modivcare
Fayetteville, North Carolina
08.2006 - 06.2008
- Managed communication between clients and transportation providers to ensure timely pickups to and from doctors' appointments.
- Scheduled and confirmed appointments.
- Assisted customers with inquiries via phone and email.
Education
High School Diploma -
Red Springs High School
Red Springs, NC06-2006
Skills
- Customer and Client Experience
- Relationship Building
- Team Collaboration
- Time Management
- Effective Communication
- Leadership and Team Development
- Strategic Planning and Problem Solving
Timeline
Total Wireless Sales Manager
Victra Verizon
10.2024 - Current
Verizon Sales Manager
Victra Verizon Wireless
06.2013 - 10.2024
Plant Operator
Mountaire Farms of North Carolina
06.2008 - 06.2013
Scheduler
Modivcare
08.2006 - 06.2008
High School Diploma -
Red Springs High School