Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivonne Zayas

Fort Worth

Summary

Dynamic mobile sales associate with a proven track record of boosting sales and customer satisfaction. Expert in leveraging CRM tools to enhance customer relationships and sales performance.

Overview

1
1
Certification

Work History

Total Wireless

Total Wireless
Fort Worth, TX
2 2024 - 8 2025
  • Increased sales by 25% in Q2 2025
  • Achieved top customer satisfaction rating
  • Implemented a new sales tracking system
  • Assisted customers in selecting mobile plans and devices based on individual needs
  • Provided technical support for device setup and troubleshooting issues
  • Collaborated with team members to maintain a high standard of customer service
  • Processed sales transactions accurately and efficiently using point-of-sale systems
  • Educated customers on product features and promotions to enhance their experience
  • Managed inventory levels, ensuring availability of popular devices and accessories
  • Resolved customer complaints promptly, improving overall satisfaction ratings
  • Supported training initiatives for new staff, fostering a knowledgeable team environment

Retail Sales Specialist

Gadget World
Minneapolis, MN
2 2022 - 1 2024
  • Boosted store revenue by 30% YoY
  • Trained 15 new staff in sales techniques
  • Launched a successful seasonal promotion

    Electronics Sales Consultant

    Digital Haven
    Minneapolis, MN
    2 2019 - 1 2022
    • Improved product display area by 40%
    • Enhanced customer interaction methods
    • Part of a team that reduced returns by 15%

      Education

      High School Diploma -

      North Bergen High School
      North Bergen, NJ
      06-2017

      Skills

      • Customer Relationship Management
      • Sales Strategy Development
      • Product Knowledge
      • Retail Operations
          • Communication Skills
          • Team Leadership
          • Sales Analytics
          • Salesforce CRM Usage

        Certification

        • Certified Retail Sales Professional - Retail Professionals Association
        • Advanced Sales Techniques - National Sales Training Institute

        Languages

        Spanish
        Full Professional
        English
        Professional Working

        Timeline

        Total Wireless

        Total Wireless
        2 2024 - 8 2025

        Retail Sales Specialist

        Gadget World
        2 2022 - 1 2024

        Electronics Sales Consultant

        Digital Haven
        2 2019 - 1 2022

        High School Diploma -

        North Bergen High School