Kenia Cabral

-Customer service: excellent ability to engage with customers and resolve issues.

-technical proficiency : Familiar with cellular networks, computer systems, and sales software.

-Communication: Strong verbal and written skills for effective interaction.

Teamwork: Ability to collaborate with colleagues to achieve common goals.

Adaptability: Comfortable working in dynamic and high-pressure environments.

Total Wireless

Cellular Network Associate

2025 | Fort Worth, TX

-Provided excellent customer service by assisting customers with inquiries about cellular plans and devices.

-Utilized computer systems to process sales transactions and manage customer accounts effectively.

-Collaborated with team members to meet sales targets and enhance customer satisfaction through proactive service.

Server

2021 - 2024 | Fort Worth, TX

Delivered outstanding service in a fast-paced environment, ensuring customer satisfaction.

Managed multiple tables and prioritized tasks while maintaining a friendly demeanor.

Developed strong communication and problem-solving skills to handle customer

concerns effectively.