TAQUISA KING
Macon,GA
Summary
Customer‑focused Service Representative with 5+ years of experience supporting healthcare and insurance customers in high‑volume, remote environments. Known for delivering clear, empathetic assistance while accurately handling sensitive medical and insurance information. Strong technical capability in reviewing claim details, identifying discrepancies, and ensuring documentation meets compliance and policy requirements. Skilled in multitasking across multiple systems, resolving issues efficiently, and maintaining high quality, accuracy, and confidentiality standards. Dedicated to creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Chat Service Consultant (Remote)
Progressive
08.2022 - Current
- Deliver remote customer support via chat, email, and phone for policyholders.
- Assist with insurance policies, billing inquiries, and claims-related questions.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Reviewed underwriting submissions to ensure compliance with company policies and guidelines.
- Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
Mail Processing Clerk
United States Postal Service
11.2019 - 10.2022
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Operated advanced sorting machines to categorize mail based on size and destination.
- Trained new staff on proper mailing procedures and use of equipment.
- Conducted regular inspections of sorting machinery, reporting maintenance needs proactively.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
COVID Screener Lead
Mako Medical Laboratories
Morrow, GA
08.2021 - 08.2022
- Conducted thorough health screenings to identify COVID-19 symptoms in individuals.
- Administered rapid testing procedures, ensuring compliance with safety protocols.
- Trained new staff on screening processes and best practices for patient interaction.
- Implemented improvements in workflow, enhancing overall efficiency of screening operations.
- Analyzed screening data to identify trends, informing strategic decisions for process enhancements.
- Protected confidentiality of data by using security techniques.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Registered Pharmacy Technician
Walgreens Boots Alliance
07.2018 - 02.2019
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Operated pharmacy software systems for prescription processing and patient record management.
- Implemented quality assurance protocols to improve accuracy of medication dispensing processes.
- Collaborated with healthcare providers to verify prescriptions and resolve any discrepancies promptly.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
Specimen Accessioner
LabCorp
12.2017 - 12.2018
- Accurately logged and tracked specimen samples using LabCorp's proprietary software systems.
- Coordinated specimen processing workflows, ensuring timely and efficient sample handling.
- Implemented quality control measures to enhance accuracy in specimen identification and labeling.
- Ensured compliance with regulatory standards during specimen accessioning and handling procedures.
- Supported team members in achieving daily goals through active collaboration and effective communication.
- Demonstrated adaptability in adjusting priorities according to changing demands while maintaining focus on accuracy and efficiency.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
Education
High School Diploma -
Robert Morgan Educational Center
Skills
- Remote Customer Support (Email, Chat, Phone)
- Medical & Insurance Knowledge
- Fraud Awareness & Research Support
- Claims & Billing Assistance
- HIPAA Compliance & Confidentiality
- Data Entry & Documentation Accuracy
- CRM Systems & Microsoft Office
- Problem Resolution & Critical Thinking
- Multitasking in High-Volume Environments
- Policy Review & Account Investigation
- Client relationship building
Timeline
Chat Service Consultant (Remote)
Progressive
08.2022 - Current
COVID Screener Lead
Mako Medical Laboratories
08.2021 - 08.2022
Mail Processing Clerk
United States Postal Service
11.2019 - 10.2022
Registered Pharmacy Technician
Walgreens Boots Alliance
07.2018 - 02.2019
Specimen Accessioner
LabCorp
12.2017 - 12.2018
High School Diploma -
Robert Morgan Educational Center