Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taquita Rivers

Jonesboro,Ga

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Jiffy Lube
12.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Resolution Specialist

Walmart
01.2022 - 11.2022
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Prepared written opinions or decisions regarding cases.
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.

Tax Specialist

Intuit-Turbo Tax
07.2019 - 01.2022
  • Managed tax submissions and made sure all information complied with regulations.
  • Maintained thorough and current understanding of applicable tax laws.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Reviewed financial statements for accuracy and integrity.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Assistant Store Manager

Family Dollar
11.2014 - 05.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Customer Service Representative

Teleperformance USA
04.2009 - 08.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Law Enforcement

Darton College
Albany, GA
04.2011

High School Diploma -

Mundy's Mill High School
Jonesboro, GA
05.2006

Skills

  • Time Management
  • Cost Control
  • Pivot Tables
  • Order Management
  • POS Systems Operations
  • Goals and Performance
  • Customer Service
  • Strategic Planning
  • Staff Supervision
  • Staff Management
  • Employee Scheduling
  • Sales Expertise

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Volunteered at Easter Seals for 4 years.
  • Volunteered at Pruitt Health Nursing home for 2 years.

Timeline

Assistant Store Manager

Jiffy Lube
12.2022 - Current

Resolution Specialist

Walmart
01.2022 - 11.2022

Tax Specialist

Intuit-Turbo Tax
07.2019 - 01.2022

Assistant Store Manager

Family Dollar
11.2014 - 05.2019

Customer Service Representative

Teleperformance USA
04.2009 - 08.2014

Associate of Science - Law Enforcement

Darton College

High School Diploma -

Mundy's Mill High School

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Taquita Rivers