Tara Adragna
Weatherford,TX
Summary
As a self-employed Cosmetologist, I elevated client satisfaction and retention through exceptional customer service, organization, scheduling skills and mastery in hair coloring and vintage styles. Leveraging skills in relationship building and advanced cosmetology, I significantly enhanced sales by recommending tailored products. My dedication to excellent customer service is my focus and always working hard to get the job done.
Overview
20
20
years of professional experience
Work History
Cosmetologist
Self Employed
Huntington Beach, CA
06.2004 - 11.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Created new cut, colors and styles
- Recommended products to enhance sales
- Specialized in vintage and retro hair
- Offered hair services for Wedding , photo shoots and special occasions
Receptionist Data Entry
Farmers Insurance Agency
Huntington Beach, CA
11.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist Administrator
Stratacomm
Irvine, CA
11.2003 - 11.2004
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Education
Cosmetology License - Cosmetology
Colleen O’Hara Beauty Academy
Orange, CA06.2004
Associate Of Arts - Fashion Merchandising
Mtn San Antonio College
Walnut, CA06.2003
Graduated - General Education
Glendora High
Glendora, CA06.2000
Skills
- Social skills
- Reception
- Data entry
- Customer service skills
- Scheduling appointments
- Client consultation
- Continuing education
- Product expertise
- Sales expertise
- Cosmetology
- Reflective listening
- Relationship building and management
- Advanced cosmetology trained
- Teaching cosmetology classes
Timeline
Receptionist Data Entry
Farmers Insurance Agency
11.2017 - 11.2019
Cosmetologist
Self Employed
06.2004 - 11.2023
Receptionist Administrator
Stratacomm
11.2003 - 11.2004
Cosmetology License - Cosmetology
Colleen O’Hara Beauty Academy
Associate Of Arts - Fashion Merchandising
Mtn San Antonio College
Graduated - General Education
Glendora High