Tara Arrey

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

As the front end manager, I must balance the responsibilities of ensuring a positive customer experience with educating and ensuring that the associates are closely following their designated processes, behaviors, and expectations. High-level expectations include:

• leadership: Drive a culture of learning by teaching, coaching, and training with positive motivation and inspiration.
• Customer service: Drive a culture of excellent customer service throughout the department using find, inquire, respect, solve, and thank.
• Store appearance: Execute the front end standards and ensure the lot and front apron are clean.

• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.

As a tool rental manager my routines include:

• Ensure that the fleet tools are clean, tagged and rent ready for our customers. Manage tool tech repairs if a tool is down.
• Follow all safety and hazmat procedures; ensure direct reports are completed.
• Review sales and manage the P&L

As and overnight manager my responsibilities were:

• Ensure the safe and efficient flow of freight.
• Audit bays that have been completed to ensure accuracy.
• Created nightly shift task lists to assign duties to each employee.