Tara Branigan
Chicago,IL
Summary
Over the past 8 years I have been very successful at satisfying customer needs while tackling daily office priorities. Professional and detail-oriented administrative professional with extensive experience in customer service, office coordination, scheduling, communication, and problem-solving. Skilled at managing multiple priorities, maintaining organized records, coordinating calendars, handling confidential information, and providing exceptional support to clients, guests, and leadership teams. Known for professionalism, strong interpersonal skills, adaptability, and the ability to create positive experiences while ensuring efficient daily operations.
Overview
9
9
years of professional experience
Work History
Founder
I Am Academy
Remote
07.2024 - 03.2026
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Led team in creating engaging educational programs that fostered student creativity and critical thinking.
- Established partnerships with local organizations to enhance community involvement and resource availability.
- Oversaw daily operations, ensuring high-quality educational experiences for students and staff.
- Mentored and trained new educators on teaching methodologies and best practices in education.
- Streamlined administrative processes, improving communication between faculty, students, and parents.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
Customer Service Representative
Verizon
Birmingham, AL
07.2022 - 03.2023
- Managed over 750 customer calls per day.
- Increased sales by 88%.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
University of Chicago Medical Center
Chicago
04.2020 - 05.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed patient check-in and appointment scheduling to enhance workflow efficiency.
Data Entry Specialist
Capital One
Chicago, IL
02.2017 - 06.2019
- Built and maintained tracking databases for variety of measuring aspects.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Secured and protected data from unauthorized access by complying with security protocols.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained data integrity by performing regular audits and corrections on entered information.
Education
High School Diploma -
South Shore International College Prep
1955 E 75th St06.2019
Skills
- Customer engagement
- Office administration
- Administrative support
- Ability to problem solve
- Computer skills
- Microsoft Word
- Microsoft Excel
- File organization
- Ability to work with others
- Ability to process change and adjustments quickly
- Good at organization and maintenance
- Excellent with customer service and communication overall
- Team Player
- Leadership Skilled
- Flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to results.
- Supervised team of 82 staff members.
- Collaborated with team of 82 in the development of my unit.
- Recognized by customers and company's for expedient and effective service.
- Responded to over 67 customer inquiries each day.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Affiliations
- Member, United States Army, 2019 to 2025
Languages
English
Native or Bilingual
Timeline
Founder
I Am Academy
07.2024 - 03.2026
Customer Service Representative
Verizon
07.2022 - 03.2023
Front Desk Receptionist
University of Chicago Medical Center
04.2020 - 05.2021
Data Entry Specialist
Capital One
02.2017 - 06.2019
High School Diploma -
South Shore International College Prep
Digital Marketing
I create digital products such as planners,ebooks,printable and I sell them.