Tara Benson
Akron
Overview
27
27
years of professional experience
Work History
Billings/Collections Representative
Akron Children's Hospital
Akron
04.2017 - Current
- Submit and follow up on claims with health insurance companies to secure payment for services rendered.
- Evaluate denied claims to determine accuracy and create paths for resolution.
- Monitor payments to ensure compliance with contracted rates.
- Review incoming correspondence to assess the status of claims.
- Assist customer service and refund specialists in addressing account inquiries.
A/R Follow Up Government Supervisor
American Medical Response
03.2004 - 12.2016
- Coordinated electronic claim transmissions, insurance verifications, authorizations, appeals, and denials while managing payment plans.
- Prepared documentation for nonpayment cancellation and reinstatement; requested no loss letters.
- Investigated and resolved discrepancies promptly.
- Collected data from customers and effectively resolved billing issues.
- Managed account receivable functions and performed data entry for practice charges, including ICD-9 and CPT coding.
- Reviewed medical records, entered patient demographics, prepared healthcare correspondence, and monitored AR reports with a focus on overdue accounts.
- Trained and supervised a team of up to 15 Accounts Receivable staff, enhancing productivity by reducing days outstanding (DSO) through analytical problem-solving.
- Maintained high standards of data quality by performing rigorous quality control checks.
- Collaborated with team members to identify and implement business improvements, ensuring adherence to deadlines and accuracy in processes.
Customer Service Supervisor
12.2000 - 12.2003
Government Billing Representative
12.1998 - 12.2000
Timeline
Billings/Collections Representative
Akron Children's Hospital
04.2017 - Current
A/R Follow Up Government Supervisor
American Medical Response
03.2004 - 12.2016
Customer Service Supervisor
12.2000 - 12.2003
Government Billing Representative
12.1998 - 12.2000
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