Tara Black
Wyoming
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Grandville
08.2022 - Current
- I work one on one with customers on a daily basis, as well as working with customers on the phone
- I also handle cash and run Transactions
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained customer data confidentiality while inputting information into system.
- Examined checks for endorsements to verify legality of documents.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Documented transactions in notary journal to maintained permanent records.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
- Managed customer accounts including opening new accounts or updating existing ones as required.
- Balanced currency, coin and checks in cash drawers at end of shift.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Performed special services for customers, ordering bank cards and checks.
- Prepared reports on daily activities including transaction volumes, cash levels.
Sales Lead
Aeropostale
Grandville
10.2019 - 01.2024
- Started off as sales associate and worked my way up to being a manager
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Assistant
Hungry Horse Family Campground
Dorr
05.2020 - 08.2020
- Worked in the office at a campground
- Sold many items including candy, food and outdoor needs
- Rang on the cash register
- Answer the phone, as well as book people for campsites for that year or the next
- Helped people pay their deposit fee, over the phone or in person
Education
High school diploma -
Wyoming High School
05.2021
Associate in Arts (AA) -
Grand Rapids Community College
Grand Rapids, MISkills
- Retail Management
- Merchandising
- Customer Service- communication
- Problem solving
- Computer knowledge
- Motivated
- Time management
Timeline
Personal Banker
Fifth Third Bank
08.2022 - Current
Office Assistant
Hungry Horse Family Campground
05.2020 - 08.2020
Sales Lead
Aeropostale
10.2019 - 01.2024
High school diploma -
Wyoming High School
Associate in Arts (AA) -
Grand Rapids Community College