Tara Blackstone
Heath
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Bringing outstanding problem-solving abilities, paired with in-depth knowledge of policies and procedures. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Manager
Bluemercury -garden State Plaza
Columbus
10.2024 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with industry regulations and company policies.
Counter Manager Bobbi Brown
Nordstrom
Columbus
04.2023 - 09.2024
- Attracted new clients through brand promotion and sales marketing practices.
- Assisted with store operations, including inventory management and stock replenishment.
- Implemented quality control measures to uphold company standards.
- Implemented new policies and procedures related to counter operations as required.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
Lead Esthetician
Hand And Stone
New Albany
08.2022 - 04.2023
- Developed customized treatment plans based on individual client needs.
- Created special packages for promotions or seasonal specials.
- Lead a team of six estheticians. Coached and developed skills by implementing performance improvement strategies.
- Assisted with marketing campaigns to promote the services offered by the spa.
- Trained new employees on proper procedures for providing skincare services.
- Managed inventory levels of products used during treatments.
- Built positive client relationships and guided clients through treatments.
- Conducted product knowledge sessions for staff members regarding new products or services being introduced into the spa and salon menu.
- Provided skin care consultations and treatments to clients, such as facials, chemical peels, waxing, LED therapy, Diamond Glow and microdermabrasion.
Esthetician/Manicurist
Libby's Salan & Spa/ Spa on the Avenue
Newark
03.2012 - 05.2022
- Provided custom facial treatments to meet clients' concerns, including dermaplaning, face/body waxing, and hydrafacial.
- Built positive client relationships and guided clients through treatments.
- Recommended home care regimen for desired results.
- Meticulously maintained spa appearance and cleanliness.
- Educated clients on skin conditions, treatments and products to grow sales.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Designed customized facial and body treatments meeting individual client needs.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
Education
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UT01-2026
High School Diploma -
West Muskingum High School
Zanesville, OHSkills
- Employee training
- Customer service
- Problem-solving
- Team building
- Time management
- Performance review
- Client relationship management
- Plan projects
- Employee development and training
- Coaching and mentoring
- Business analysis and reporting
- Highly motivated and driven
- Positive attitude
Timeline
Manager
Bluemercury -garden State Plaza
10.2024 - Current
Counter Manager Bobbi Brown
Nordstrom
04.2023 - 09.2024
Lead Esthetician
Hand And Stone
08.2022 - 04.2023
Esthetician/Manicurist
Libby's Salan & Spa/ Spa on the Avenue
03.2012 - 05.2022
BBA - Business Administration And Management
Western Governors University
High School Diploma -
West Muskingum High School
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