Tara Boyd
Swartz Creek,MI
Summary
Dynamic Sales Operations Manager with a proven track record of leading cross-functional teams to streamline sales processes and maximize efficiency. Expertise in CRM optimization, pipeline management, and vendor compliance, utilizing data analytics to inform strategic decisions and enhance executive insights. Recognized for driving revenue growth by equipping sales teams with essential training, tools, and reporting capabilities that foster success.
Overview
10
10
years of professional experience
Work History
Manager, Sales Operations
CIOX Health, LLC
06.2022 - 07.2025
- Launched Salesforce pipeline reporting, giving leaders real-time visibility to optimize strategy and accelerate deal closure.
- Built custom dashboards/reports, enabling sales teams to track progress against goals.
- Collaborated with stakeholders to manage territories and increase coverage.
- Performed daily opportunity audits to ensure efficiency and accelerate movement through the pipeline.
- Oversaw vendor/business contracts, ensuring compliance with deadlines and service levels while optimizing costs.
- Coordinated weekly deal reviews with executive leadership to resolve contract issues and expedite negotiations.
- Delivered training/workshops to 30+ employees, boosting sales performance.
- Applied Lean Six Sigma to conduct root-cause investigations, implementing improvement initiatives with departmental leaders.
Continuous Improvement Specialist
Jackson Memorial Hospital
10.2021 - 06.2022
- Executed Lean Six Sigma projects to improve workflows and support strategic decision-making.
- Developed process flows, use cases, and BI dashboards to enhance leadership visibility.
Data Analyst, Business Operations
Jackson Memorial Hospital
08.2020 - 09.2021
- Built dashboards and KPIs to support care management and operational performance.
- Managed vendor contracts and evaluated supplier performance.
- Applied Lean Six Sigma to identify inefficiencies and implement operational improvements.
Case Manager Project Coordinator
Jackson Memorial Hospital
01.2019 - 01.2020
- Led cross-functional project to streamline Emergency Department workflows, achieving a 10% reduction in patient length of stay.
- Improved reimbursement through denial management and pre-bill audits.
- Created daily financial reports for executives
- Facilitated daily morning huddles with executives
Medical Record Data Abstracter
Meridian Health Plan
01.2018 - 01.2019
- Enhanced HEDIS reporting and streamlined claims processing with provider groups.
Team Lead, Laboratory Operations
McLaren Greater Lansing
01.2016 - 01.2018
- Supervised staff, scheduling, and compliance during EMR transition; performed venipuncture and specimen collection.
Education
MBA - Healthcare Administration
Western Governors University
09.2023
Bachelor's - Kinesiology, Minor: Public Health
Michigan State University
12.2016
Certificate - Phlebotomy & ECG
Jackson Career Center
11.2017
Skills
- Sales Process Optimization
- Salesforce CRM & Reporting
- Forecasting & Pipeline Analytics
- Deal Review Facilitation
- Vendor & Contract Management
- Lean Six Sigma (Green Belt)
- Data Visualization (Power BI, Tableau)
- Cross-Functional Collaboration
- Employee Training & Enablement
- Software: Salesforce, Aha!, Asana, Tableau, Power BI, Microsoft Office Suite
- Project Management: Process flow mapping, business process improvement, vendor management, contract administration
- Data & Analysis: Financial reconciliation, account auditing, data visualization, advanced Excel/BI analytics
- Professional: Problem-solving, organizational leadership, stakeholder communication, employee training
Timeline
Manager, Sales Operations
CIOX Health, LLC
06.2022 - 07.2025
Continuous Improvement Specialist
Jackson Memorial Hospital
10.2021 - 06.2022
Data Analyst, Business Operations
Jackson Memorial Hospital
08.2020 - 09.2021
Case Manager Project Coordinator
Jackson Memorial Hospital
01.2019 - 01.2020
Medical Record Data Abstracter
Meridian Health Plan
01.2018 - 01.2019
Team Lead, Laboratory Operations
McLaren Greater Lansing
01.2016 - 01.2018
Certificate - Phlebotomy & ECG
Jackson Career Center
MBA - Healthcare Administration
Western Governors University
Bachelor's - Kinesiology, Minor: Public Health
Michigan State University
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