Tara Brooks
Desoto,TX
Summary
Dynamic and results-driven retail professional with over 20 years of experience in management, loss prevention, and customer service. Proven track record of driving sales growth through effective security and operational strategies. Expertise in building high-performing teams while fostering a culture of safety, accountability, and excellence. Qualified Quality Control Manager with extensive experience in quality control processes, ensuring strict compliance with industry standards and successfully identifying and rectifying non-conformities to maintain exceptional product quality. Demonstrated proficiency in inspection and problem-solving enhances operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Store Manager
Ross Dress for Less
Waxahachie, TX
11.2014 - Current
- Implemented inventory management strategies to ensure product availability, consistently surpassing revenue targets.
- Cultivate a culture of safety by implementing physical security protocols and conducting emergency response drills.
- Identify and mitigate shortage risks, developing strategies that resulted in significant shrink reduction.
- Train and develop a team of 97 associates on loss prevention best practices and customer service excellence.
- Enhanced team performance and sales outcomes by providing targeted training and development opportunities.
- Optimized inventory management processes, reducing stock discrepancies and enhancing product availability.
- Designed and enforced quality assurance measures to improve product reliability and meet customer expectations.
- Designed and launched quality management systems aligned with established industry benchmarks to maintain product excellence.
District Store Mgr
Citi Trends
Springfield, IL
09.2011 - 10.2014
- Led store performance improvements through effective P&L analysis, resulting in enhanced profitability and operational efficiency.
- Developed and executed comprehensive loss prevention strategies that increased revenue and reduced shrink.
- Collaborated with district leaders to align initiatives with company goals, fostering strong partnerships across teams.
- Oversaw daily operations, ensuring alignment with company policies and customer satisfaction standards.
- Developed training programs to enhance staff performance and improve service delivery.
- Led district operations to optimize store performance and enhance customer satisfaction.
- Developed and implemented strategic initiatives to drive sales growth across multiple locations.
Operations Manager
Burlington Coat Factory
Springfield, IL
11.2010 - 09.2011
- Managed operational budgets, consistently achieving profitability goals while maintaining cost control.
- Developed and delivered targeted training programs for management teams, focusing on customer service excellence and loss prevention, resulting in measurable performance improvements.
- Oversaw scheduling and workforce management for 75+ employees, ensuring productivity and compliance with company policies.
- Crafted and deployed comprehensive quality management systems, focusing on industry standard compliance.
- Analyzed product specifications and conducted inspections to ensure compliance with established quality criteria.
- Coordinated efforts with production teams to promptly detect and rectify quality issues, enhancing product standards.
- Streamlined inventory management processes, enhancing stock accuracy and minimizing discrepancies.
- Led cross-functional teams to implement operational strategies, improving overall efficiency and productivity.
Co-Manager
Walmart Distribution
Springfield, IL
11.1999 - 11.2010
- Developed and executed initiatives to mitigate loss prevention and safety concerns, ensuring a secure shopping environment.
- Managed daily operations, directing workflow and ensuring compliance with company standards for 497 associates.
- Conducted training and development sessions, empowering team members to deliver exceptional customer service.
- Coordinated efforts with production teams to diagnose and resolve quality issues in a timely manner, enhancing product standards.
- Analyzed product quality through rigorous inspections, ensuring compliance with established standards.
- Analyzed raw materials and finished products through rigorous inspections to ensure alignment with established quality benchmarks.
- Analyzed existing processes and implemented quality control measures to enhance overall operational performance.
Education
Bachelor of Science -
DeVry University
Chicago, IL07-2014
Skills
- Loss Prevention & Security Management
- Team Leadership & Development
- Financial Planning & Analysis
- Crisis Management & Emergency Preparedness
- Customer satisfaction improvement
- Operational efficiency
- Conflict Resolution & De-escalation
- Data trend identification
- Quality tools
- Effective quality management
- Customer satisfaction
- Record control
- Quality management systems
- Documentation control
- Quality planning
ADDITIONAL SKILLS
- Strong interpersonal and communication skills.
- Proficient in inventory management software and data analysis tools.
- Ability to adapt to changing technologies and business needs.
Timeline
Store Manager
Ross Dress for Less
11.2014 - Current
District Store Mgr
Citi Trends
09.2011 - 10.2014
Operations Manager
Burlington Coat Factory
11.2010 - 09.2011
Co-Manager
Walmart Distribution
11.1999 - 11.2010
Bachelor of Science -
DeVry University