Tara Brown
Ulta Beauty
Greensboro,North Carolina
15
years of professional experience
Achieved significant associate retention improvements by implementing collaborative training engagement and efficient scheduling. Cultivated strong relationships through effective employee hiring, onboarding processes, and performance management strategies. Leveraged 15 years of industry experience to enhance team dynamics in fast-paced environments.
Work History
Co-Manager
1 Year 7 Months- Optimized inventory lifecycle operations, achieving efficient management of truck shipments, cycle counts, damage assessments, and vendor returns.
- Contributed to continuous improvement initiatives, fostering a culture of innovation and communication to enhance task execution in stores.
- Secured company resources by adhering to rigorous store standards and operational protocols, prioritizing workplace safety, inventory management, cash handling, and loss prevention.
- Enhanced team engagement reflective of the Ulta Beauty brand through successful collaboration, clear communication, and effective task prioritization.
- Drove success of the Guest Engagement Leader program by taking ownership of business operations, coaching team members, and establishing a welcoming guest experience to fulfill store performance goals.
Beauty Manager
1 Year 10 Months- Achieved successful completion of a six-week transition from Sephora inside JCPenney to JCPenney Beauty, meeting deadlines and budget goals.
- Realized effective recruitment and hiring for all roles within JCPenney Beauty, streamlining the onboarding process for new team members in the store and surrounding areas.
- Delivered impactful training and feedback to associates, leading to two promotions since the store's opening in March 2023.
- Drove performance metrics through targeted coaching, resulting in a 10% sales increase above expectations.
- Advanced operational consistency and efficiency by implementing company best practices across all store operations.
Store Manager
1 Year 1 Month- Recognized as the top performing Store Manager in the district for Fiscal 2020, leading in sales, service, turnover, and loss prevention metrics in 2020
- Promoted four associates through actionable coaching, goal setting, and feedback
- Manage overall operations including back and receiving, sales floor stocking and presentation, and front-end sales and service delivery through proper training and execution of sales associates
- Analyze store budget and payroll reports to drive profitability, control payroll hours to plan, address any variances or inconsistencies, create appropriate actions plans to address gaps in sales and payroll performance, or adjust to present business trends and climate
- Responsible for recruiting, selection, and training of the management team to deliver key company initiatives, sales and profit margins
Assistant Manager: Human Resources
1 Year 11 Months- Actively sourced, screened and conducted group interviews, processed new hires and scheduled their on-boarding and training with Human Resource Supervisor to build a diverse and high performing team, exceeding company training goal of 90%
- Responsible for all associate training and coaching for omni channel initiatives to drive sales and customer service including, ship from store and buy online pick up in store increasing in store pickups by 50% fulfilling 200 orders a day for holiday 2019
- Processed all payroll functions through workforce management program to ensure appropriate pay for hours worked
- Reduced store turnover in 2019 by 30% through associate engagement, better training programs and core scheduling
- JLINE calls (anonymous associate line) decreased to 2 in 2019, down from 10 in 2018 by practicing an open-door policy and being an advocate for associates
- Through consistent training on customer service, operations and associate awareness, reduced shrinkage from over 6% in 2017 to 4.3% in 2019
- Oversaw completion of new and existing associates’ human resource needs as necessary according to state laws and company policies
- Winner of 2015 Founders Award for excellence in store financial performance, customer service and leadership
Store Manager
2 Years 2 Months- Achieved top-tier talent acquisition through effective motivation and engagement strategies, leading to high retention rates.
- Transformed a retail outlet into one of the top two locations nationally, fostering a new retail concept collaboratively.
- Realized success in meeting all weekly business metrics, enhancing sales conversion and transaction efficiency.
- Delivered operational excellence by managing workforce activities, loss prevention strategies, and safety compliance.
Education
B.S. - Retail Marketing & Management
Skills
Achieved effective communication that strengthened team dynamics and project outcomes.
Delivered operational excellence by implementing best practices and process enhancements.
Resolved conflicts effectively
contributing to a harmonious workplace environment.
Directed the management and leadership of multiple associates to achieve team objectives.
Optimized organizational workflows
resulting in increased efficiency.
Exhibited flexibility and empathy
responding adeptly to changing circumstances and team needs.
Timeline
Co-Manager
Ulta Beauty
11.2024 - CurrentRead More
Beauty Manager
JCPenney
01.2023 - 11.2024Read More
Store Manager
Ross Dress for Less, DD’s Discounts
08.2020 - 09.2021Read More
Assistant Manager: Human Resources
JCPenney
04.2018 - 03.2020Read More
Store Manager
The Limited Outlet
07.2011 - 09.2013Read More
Johnson & Wales University
B.S. from Retail Marketing & Management
Read More