Tara Brubaker
South Bend,IN
Summary
I have great customer service skills, I enjoy problem solving. I respond quickly and try to resolve the problem in a timely manner.
Personable and dedicated Customer Service Representative with extensive experience in transportation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
ABI Attachments
Mishawaka, Indiana
07.2024 - Current
- Logistics role, managing the coordination of oversized freight and LTL (Less-Than-Truckload) carriers deliveries. Key responsibilities include preparing bills of lading, coordinating with drivers, tracking shipments and communicating with customers regarding residential delivery requirements and offloading needs. Working with sales and customer service to ensure equipment reaches customers safely.
Customer Service Representative
Estes Express
South Bend, IN
04.2016 - 08.2022
- Answering high call volume, tracking shipments, setting up appointments, working refused damaged shipments with 3rd parties. Monitoring emails, billing, driver check in. Worked with AS400 system , put in customer pick ups.
- Assisted customers with inquiries regarding shipping and delivery services.
- Resolved customer complaints with effective communication and problem-solving skills.
- Managed order processing and tracking using company software systems.
- Educated customers on shipping options and pricing structures.
- Trained new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Washington High School
South Bend, IN06.1989
Skills
- Report creation
- Report generation
- Credit card payment processing
- Call Center Operations
- Clerical support
- Logistics coordination
- Billing coordination
- Coordinating transportation
- Shipment coordinating
- Shipping coordination
Timeline
Logistics Specialist
ABI Attachments
07.2024 - Current
Customer Service Representative
Estes Express
04.2016 - 08.2022
Washington High School