Tara Cardillo
Coventry
Summary
Results-driven Restaurant Manager with 30 years in quick-service operations. Expertise in team leadership, operational management, customer service, and cost control in fast-paced settings. Committed to enhancing efficiency and service quality while fostering strong team dynamics. Ready to leverage extensive experience in a new role that presents growth opportunities.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Restaurant Manager/Training Manager
Dan's Management dba: Dunkin Donuts
Coventry
02.2011 - Current
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Prepared weekly payroll aligned with projected revenue, ensuring accurate financial management.
- Scheduled and directed staff daily work assignments to maximize productivity.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to enhance service quality and revenue.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Established positive relationships with guests and employees through effective communication and strong interpersonal skills.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Trained incoming new restaurant managers in systems and standards.
Restaurant Manager
Tim Hortons Cafe & Bake Shop
Cranston
10.2007 - 11.2011
- Hired, trained, and managed a high-performing sales and support team, establishing benchmarks for customer service, cost control, and revenue to maximize profitability.
- Managed food preparation, guest interaction, quality control, and customer relations
- Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Created weekly employee schedules, assigned tasks, and monitored quality and productivity of team members.
- Maintained facility compliant with health codes, sanitation requirements and license regulations.
- Enhanced employee morale and addressed performance issues in alignment with established standards.
- Proficient in Profit and Loss analysis, food, paper, and labor costs.
Store Owner Operations Representative
Tim Horton's Restaurant
Cranston
11.2010 - 02.2011
- Increased revenue by developing and executing targeted marketing and promotional plans.
- Managed daily operations through implementation of effective standard procedures.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Trained new store owners and crew members on Tim Hortons systems and standards to ensure compliance.
- Assisted corporate teams during in-store takeovers to ensure smooth transitions and operations.
- Demonstrated the ability to be flexible, traveling throughout different regions within New England, New York.
- Started business on a strong foundation by creating and implementing a detailed business plan.
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
Providence, RI05-1996
Associate of Applied Science - Pastry Arts
Johnson & Wales University
Providence, RI05-1994
French Cusisine
Lycee' De Hotelier
San Quentin France11-1991
Skills
- Food cost management
- Labor management
- Staff scheduling
- Inventory management
- Financial administration
- Operational assessment
- Customer service coaching
Certification
- Food Safety Certified Manager
- Dunkin Brands Restaurant of Excellence
Timeline
Restaurant Manager/Training Manager
Dan's Management dba: Dunkin Donuts
02.2011 - Current
Store Owner Operations Representative
Tim Horton's Restaurant
11.2010 - 02.2011
Restaurant Manager
Tim Hortons Cafe & Bake Shop
10.2007 - 11.2011
Bachelor of Science - Food Service Management
Johnson & Wales University
Associate of Applied Science - Pastry Arts
Johnson & Wales University
French Cusisine
Lycee' De Hotelier