Stephen Williams
Dover,DE
Summary
Proven restaurant manager with expertise in the food service industry. Ensuring employees' awareness and compliance of food safety, staff scheduling, team building, operational excellence, and customer engagement. Committed to enhancing operational efficiency and driving employee retention through effective mentorship training and strategic initiatives.
Overview
2
2
Languages
1
1
Certification
30
30
years of professional experience
Work History
Restaurant Manager
Taco Bell Restaurant
Wilmington, DE
10.1996 - Current
- Oversaw daily restaurant operations ensuring compliance with health and safety regulations.
- Managed staff scheduling and training, optimizing workforce efficiency and service quality.
- Implemented inventory management systems reducing food waste and maintaining stock levels.
- Developed promotional strategies increasing customer engagement and sales performance.
- Analyzed sales trends to adjust menu offerings, enhancing customer satisfaction and profitability.
- Mentored team members, fostering a collaborative environment that improved staff retention rates.
- Conducted regular performance evaluations identifying areas for individual improvement and growth.
- Led cost control initiatives streamlining operational expenses while maintaining product quality standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
High School Diploma -
Pennsauken Vo-Tech
Pennsauken, NJSkills
- Team management
- Inventory management
- Customer engagement
- Team leadership
- Operations management
- POS system operation
- Passion for customer satisfaction
- Customer-oriented
- Organizational skills
- Complaint resolution
- Food service background
- Staff scheduling
- Business operations
- Employee retention
- Supervisory skills
- Schedule coordination
- Conflict resolution
- Personnel recruiting
- Food cost management
Certification
- Servsafe certified
- Sexual Harassment
- The Mark
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Manager
Taco Bell Restaurant
10.1996 - Current
High School Diploma -
Pennsauken Vo-Tech