Tara Cason

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.

• Ensured compliance with industry regulations and company policies in all purchasing activities.
• Conducted regular risk assessments on supply chain operations, ordered case goods by the container loads, while flowing inventory through multiple locations.
• Maintained Vendor relations and worked out agreements , RA on damaged goods.
• Display and setup.
• Excel Reports, and Power point presentations on margins gor multiple locations.
• Transformed multiple and complex streams of information into simple, clear and concise terms to present to stakeholders.
• Streamlined procurement processes for more efficient workflow and better supplier collaborations.

Coordinated and managed routes for various locations, resolving any arising challenges.