Tara Cherubino

• Processed home equity loan applications, ensuring compliance with internal policies and regulatory requirements.
• Reviewed financial documents, titles, appraisals and credit reports to assess borrower eligibility and risk factors.
• Coordinated communication between borrowers, underwriters, and closing agents to facilitate timely loan approvals.

• Assisted in daily branch operations, ensuring compliance with banking regulations and policies.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

• Assisted customers with inquiries and product selections to enhance banking.
• Collaborated with team members to ensure efficient branch operations and service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Identified and resolved discrepancies and errors in customer accounts.
• Opened all bank account types and referred to mortgage and financial advisor partners

• Supervised daily operations to ensure compliance with banking regulations and policies.
• Trained and mentored staff on customer service best practices and operational procedures.
• Implemented efficient cash handling processes, reducing discrepancies and enhancing accuracy.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
• Assisted customers with inquiries, providing information on products and services to enhance satisfaction.
• Maintained knowledge of bank policies and compliance regulations to uphold operational standards.
• Collaborated with team members to streamline workflows, improving overall service delivery.

•Handle and process approximately 2,000 part orders for shipping and receiving on a weekly basis

•Review and verify orders for accuracy; recognized by management for having a zero percent error rate

•Utlized Gemini computer system to package and process auto part orders at Toyota warehouse facility

•Handled all customer service inquiries, performed daily and weekly cash audits, check cashing and problem resolution