Tara Conner
Aurora,CO
Summary
Detail-oriented licensing Specialist with over 10 years of experience providing dedicated customer service. Offering strong skills in regulatory environments, processing and analyzing documents. Organized to handle a high-intensity workload.
Overview
20
20
years of professional experience
Work History
Licensing Specialist
Pearson VUE
11.2004 - Current
- Accomplished successful issuance of new licenses and renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Informed customers by email or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
- Stayed up-to-date on Colorado and Georgia laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Demonstrated flexibility in adapting to fluctuating volumes or shifting priorities, maintaining high levels of productivity and quality under varying workloads.
Education
High School Diploma -
South High School
Denver, CO06.1999
Skills
- Analyzing documents for completeness, correctness, and compliance with established procedures
- Customer service experience, including managing a high volume of calls and emails, and responding to customers in a professional manner
- Work according to detailed policies, procedures, and deadlines
- Knowledge of general PC software applications, including Microsoft Office and/or Google Suite (eg Word, Excel, Google Drive, Google forms, Google sheets, etc)
- Ability to work in a regulatory environment, public service, and/or for a nonprofit organization
Timeline
Licensing Specialist
Pearson VUE
11.2004 - Current
High School Diploma -
South High School
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