Nathally Cadua
New Braunfels
Summary
Detail-oriented administrative professional with experience in high-volume, accuracy-driven environments, including financial services, aviation, and hospitality. Skilled in data entry, documentation verification, and maintaining accurate records while handling sensitive personal and financial information in compliance with internal policies and regulatory standards. Proven ability to manage 50–60 daily interactions, follow established workflows, and coordinate with internal teams to resolve issues efficiently. Adept at using reservation systems, call management platforms, and internal databases to support operational processes. Seeking to transition into medical administrative support, bringing strong attention to detail, procedural compliance, and workflow efficiency to healthcare operations.
Overview
4
4
years of professional experience
Work History
Call Center Representative/Escalation Specialist
Blue Federal Credit Union
06.2019 - 02.2020
- Handled 50–60 inbound calls daily in a high-volume environment, assisting members with account inquiries, transactions, and issue resolution
- Performed accurate data entry and account updates, including personal information, contact details, and transaction records within internal systems
- Reviewed and verified loan application documentation for completeness and accuracy, identifying missing or incorrect information to prevent processing delays
- Conducted multi-step identity verification to securely access and update sensitive financial accounts in compliance with internal policies
- Processed loan payments and fund transfers while maintaining strict attention to detail and accuracy
- Coordinated with internal departments to confirm loan status and ensure accurate communication to members
- Maintained detailed records of all interactions in call management databases
- Handled sensitive financial information in accordance with strict confidentiality and regulatory standards
Passenger Service Agent
Menzies Aviation
08.2018 - 04.2019
- Verified passenger identity and travel documentation to ensure compliance with airline and security regulations
- Utilized passenger processing systems for check-in, seat assignment, and boarding coordination
- Managed high-volume passenger interactions while maintaining accuracy and adherence to procedures
- Communicated flight updates and resolved issues in a fast-paced environment
Reservation Specialist /Command Center Operator
Westin Resort Guam
10.2017 - 04.2019
- Managed high-volume guest reservations and inquiries via phone, email, and online systems, ensuring accurate entry and verification of guest information
- Verified reservation details, special requests, and guest preferences to prevent errors and ensure seamless check-in experiences
- Maintained up-to-date records of bookings, cancellations, and modifications in internal reservation databases
- Coordinated with front desk, housekeeping, and management teams to support workflow and resolve scheduling conflicts efficiently
- Assisted in reporting and tracking occupancy, revenue, and guest service metrics, contributing to operational decision-making
- Ensured compliance with internal policies and data privacy standards when handling sensitive guest information
- Provided administrative support for daily hotel operations, including room assignments, confirmations, and follow-ups with guests
Sales Associate
Lotte Duty Free
12.2016 - 10.2019
- Processed customer transactions accurately using point-of-sale systems, ensuring data integrity and correct documentation of sales
- Maintained organized product and inventory records, supporting efficient operational workflows
- Verified customer orders, processed exchanges and returns, and ensured accurate record-keeping in internal systems
- Assisted in coordinating with team members to maintain operational efficiency and high-quality customer service standards
- Handled high-volume customer interactions while adhering to internal procedures and policies
Sales Associate
Pena House Corporation
12.2015 - 11.2016
- Accurately entered and updated customer information, transactions, and inventory data in internal POS systems
- Maintained organized merchandise and inventory records to support store operations and workflow efficiency
- Verified product and transaction details to ensure accuracy and compliance with store policies
- Collaborated with team members to maintain smooth operational workflows and timely completion of tasks
- Managed multiple customer interactions daily while ensuring accuracy and attention to detail
Education
High School Diploma -
Marianas High School
Saipan06-2016
Skills
- Accurate data entry and record-keeping across multiple systems
- Documentation verification for completeness and correctness
- Maintaining detailed records in high-volume environments
- Supporting workflow processes and operational procedures
- Effective written and verbal communication
- Coordination with internal teams and departments
- Handling high-volume calls, reservations, and inquiries professionally
- Managed sensitive personal and financial information in accordance with internal policies and regulatory standards
- Followed strict verification and authentication procedures to ensure accuracy and security
Administrative & Data Management
Customer & Team Communication
Confidentiality & Compliance
- Proven ability to handle confidential data responsibly in fast-paced settings
- Reservation and booking systems
- Call management and CRM systems
- Point-of-sale (POS) systems
- Internal databases and workflow management platforms
- Strong attention to detail and accuracy
- Ability to multi-task and prioritize in high-volume environments
- Problem-solving and issue resolution
- Following established protocols and procedures
Systems & Tools
Workplace Skills
Timeline
Call Center Representative/Escalation Specialist
Blue Federal Credit Union
06.2019 - 02.2020
Passenger Service Agent
Menzies Aviation
08.2018 - 04.2019
Reservation Specialist /Command Center Operator
Westin Resort Guam
10.2017 - 04.2019
Sales Associate
Lotte Duty Free
12.2016 - 10.2019
Sales Associate
Pena House Corporation
12.2015 - 11.2016
High School Diploma -
Marianas High School