SUNDERKIA LOFTON
Maben,Ms
Summary
Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Alorica
California, Pennsylvania
12.2024 - Current
- Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions
- Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality
- Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
International Payment Clerk
Garan manufacturing
Starkville, MS
05.2022 - 05.2024
- Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution
- Achieved customer service goals and surpass customer expectations
- Handled sensitive patient information in compliance with HIPAA regulations
- Matched orders with invoices and recorded required information.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Home Care Provider
Care Giver Staffing
Starkville, MS
05.2020 - 10.2021
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Documented patient status and reported changes in care needs.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
High School -
East Webster High School
05.2020
Skills
- Excellent communication skills
- Proficient in CRM/SAP/Zendesk Salesforce systems
- Microsoft Word
- Attention to detail
- Data entry
- Record keeping
- Error Identification
- LiveChat Support
- Administrative Support
- Ability to thrive in a fast-paced environment
- Ability to multi-task
- Organized
- Phone Etiquett
Accomplishments
Customer Service Certificate
Timeline
Call Center Representative
Alorica
12.2024 - Current
International Payment Clerk
Garan manufacturing
05.2022 - 05.2024
Home Care Provider
Care Giver Staffing
05.2020 - 10.2021
High School -
East Webster High School