Adalyah Blatch
Miami Gardens,FL
Summary
Dynamic professional skilled in customer service, classroom management, and operational support. Expertise in fostering teamwork and enhancing service delivery through effective communication and organization. Committed to maintaining high standards of productivity and customer satisfaction across various industries.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Teleperformance USA
Fort Lauderdale, Florida
08.2026 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided exceptional customer service to resolve inquiries and issues promptly.
- Handled high-volume calls while maintaining professionalism and composure.
- Documented customer interactions accurately in CRM systems for record-keeping.
- Collaborated with team members to enhance service delivery and efficiency.
- Trained new representatives on call handling procedures and company policies.
Substitute Teacher, K-12
Kelly Education Services
Miami, FL
04.2024 - Current
- Delivered engaging lessons across diverse subjects to K-12 students.
- Adapted lesson plans to align with individual student needs and learning styles.
- Managed classroom behavior to create positive a positive learning environment and enhance student engagement.
- Collaborated with teachers to facilitate seamless transitions and maintain instructional continuity during lessons.
- Monitored classrooms to uphold safety standards and ensure compliance with school rules.
- Supervised lunch and recess periods, ensuring student safety and well-being.
- Participated in professional development workshops to improve instructional skills.
Customer Service and Management
Extra Space Storage
Miami, FL
01.2025 - 07.2026
- Delivered exceptional customer service by assisting customers with rentals, payments, move-ins, and account inquiries.
- Managed daily operations of the storage facility, ensuring smooth and efficient service.
- Resolved customer concerns to uphold high satisfaction levels, ensuring repeat business.
- Conducted outbound and follow-up calls to generate leads, collect payments, and strengthen customer relationships.
- Assisted with sales efforts by promoting unit rentals, insurance plans, and additional services.
- Trained staff and upheld company standards to foster a cohesive team environment.
- Maintained cleanliness and organization of storage units, office spaces, and property grounds.
Sales And Marketing
Innovating Great Minds
Fort Lauderdale, FL
01.2024 - 01.2025
- Employed effective sales strategies to enhance revenue generation and cultivate long-term customer loyalty.
- Fostered strong client relationships, generating future sales opportunities and referrals while maintaining high customer satisfaction.
- Conducted inbound and outbound calls to effectively communicate job details and ensure potential customers fully understood the services offered.
- Collaborated with team to plan and execute events for residents and prospective clients, increasing engagement and interest.
- Led team meetings to onboard and mentor new members, providing comprehensive training on job responsibilities and expectations.
General Warehouse Associates
Home Depot
Miami, FL
01.2023 - 01.2024
- Ensured efficient order fulfillment and customer satisfaction through accurate product picking and packing.
- Assisted in warehouse operations, using machinery to load and unload trucks while organizing stock and maintaining inventory accuracy.
- Collaborates with team members to optimize workflow and meet daily operational goals, communicating effectively with suppliers and carriers to coordinate shipments and resolve logistics issues.
- Maintained clean and organized warehouse environment, upholding safety standards and supporting operational efficiency.
- Supported warehouse operations by sorting and organizing inventory.
Hostess
The Licking
Miami, FL
01.2022 - 01.2023
- Warmly greeted all guests upon arrival, creating a welcoming first impression.
- Seated guests promptly and accommodated special requests, enhancing personalized dining experiences.
- Managed waitlist by accurately recording guest information and providing realistic wait time estimates, improving guest satisfaction.
- Handled phone inquiries and managed restaurant reservation system effectively, optimizing table turnover.
- Conducted thorough inspections of table settings for proper presentation and completeness.
- Bid guests farewell, leaving a lasting positive impression and inviting them to return.
Crew Member
Cold Stone Creamery
Miami, FL
01.2021 - 01.2022
- Provided exceptional customer service, promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Efficiently prepared and served ice-cream and other desserts while maintaining high standards of quality and presentation.
- Managed cash register operations, ensuring accurate processing of customer transactions and secure handling of cash and credit payments.
- Ensured store cleanliness by regularly sanitizing work areas, equipment, and customer spaces to meet health and safety standards.
- Assisted with inventory management by restocking supplies and monitoring product levels to maintain item availability for customers.
- Worked collaboratively with team members in a fast-paced environment to maintain smooth and efficient store operations.
Education
Associates - Pre-Physical Therapy
Miami Dade College
Miami, FL12-2025
HS Diploma -
SLAM! Miami Charter
Skills
- Call Handling Techniques
- CRM Software
- Outstanding Customer Service
- Customer service
- Customer Interaction
- Conflict Resolution
- Problem Solving
- Analytical thinking
- Organization
- Microsoft Office proficiency
- Excellent Communication Skills
- Effective communication
- Verbal communication
- Written communication
- Interpersonal skills
- Business Marketing
Volunteer Experience
Hope for Miami, 2020, Present
Timeline
Call Center Representative
Teleperformance USA
08.2026 - Current
Customer Service and Management
Extra Space Storage
01.2025 - 07.2026
Substitute Teacher, K-12
Kelly Education Services
04.2024 - Current
Sales And Marketing
Innovating Great Minds
01.2024 - 01.2025
General Warehouse Associates
Home Depot
01.2023 - 01.2024
Hostess
The Licking
01.2022 - 01.2023
Crew Member
Cold Stone Creamery
01.2021 - 01.2022
Associates - Pre-Physical Therapy
Miami Dade College
HS Diploma -
SLAM! Miami Charter