Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tara Elkins

Huntington,WV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Amazon
Huntington, WV
09.2022 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Cashier

Big Lots Stores, Inc.
Barboursville, West Virginia
04.2020 - 09.2022
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Huntington High School
Huntington, WV
05-2009

Skills

  • Customer service
  • Order tracking
  • Product knowledge
  • Technical support
  • Complaint resolution
  • Data analysis
  • Customer relationship management
  • Feedback collection

References

References available upon request.

Timeline

Customer Service Representative

Amazon
09.2022 - Current

Cashier

Big Lots Stores, Inc.
04.2020 - 09.2022

High School Diploma -

Huntington High School
Tara Elkins