Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
Huntington, WV
09.2022 - Current
Developed strong relationships with customers by providing personalized assistance and support.
Gathered customer feedback through surveys and used the data to improve customer service.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Resolved customer complaints promptly and efficiently.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered customer inquiries via phone, email, and chat.
Developed positive relationships with customers through friendly interactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Big Lots Stores, Inc.
Barboursville, West Virginia
04.2020 - 09.2022
Balanced daily transactions on a computerized point-of-sale system.
Ensured compliance with all safety regulations within the store environment.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Resolved customer complaints professionally in accordance with company policy.
Provided excellent customer service while promoting loyalty programs to increase sales potential.