Tara England
Vermilion,OH
Summary
Detail-oriented Surgery Scheduler experienced in organizing surgeries that align with insurance requirements, facility schedules, and surgeon preferences. Delivered results through proactive multitasking, strong work ethic, and adaptability. Committed to embracing new challenges while maintaining effective communication and planning skills.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Surgery Scheduler
Firelands Health
Sandusky, Ohio
05.2021 - Current
- Scheduled surgeries and appointments for multiple specialties within the healthcare system.
- Managed patient information securely using electronic health record systems to ensure compliance and data integrity.
- Review charting from previous days.
- Audit anesthesia records from previous days.
- Resolved patient inquiries and scheduling conflicts to enhance patient experience and streamline appointment flow.
- Developed and coordinated surgical schedules for multiple surgeons to optimize operating room utilization.
- Answered incoming calls and routed them to the appropriate medical or administrative personnel.
Central Scheduler
Firelands Health
Sandusky, OH
11.2017 - 05.2021
- Coordinated with medical staff to optimize scheduling efficiency and patient flow.
- Scheduled patient appointments for multiple departments within the healthcare facility.
- Monitored appointment schedules daily to address conflicts or changes promptly.
- Utilized electronic health record systems for accurate patient information management.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Verified insurance coverage, collected co-pays, and documented payments for services rendered.
- Processed incoming mail such as referral requests from outside sources.
- Made reminder calls for upcoming appointments as well as confirming new ones when requested by patients or physician offices.
- Performed data entry of patient demographics into the practice management system.
- Managed incoming calls, directing inquiries to appropriate departments as needed.
- Answered phone calls in a professional manner while providing excellent customer service.
- Responded to inquiries from patients regarding their health care needs or billing questions.
- Ensured accuracy of patient information by verifying demographic details before each visit.
Education
Associate of Science - Health Information Technology
University of Northwestern Ohio
Lima, OH 09.2015 - 03.2017
Associate of Science - Medical Office Management
University of Northwestern Ohio
Lima, OH 09.2012 - 03.2015
Skills
- electronic health records
- scheduling software
- appointment coordination
- patient intake processes
- Data accuracy
- HIPAA compliance
- customer service
- patient communication
- conflict resolution
- attention to detail
Timeline
Surgery Scheduler
Firelands Health
05.2021 - Current
Central Scheduler
Firelands Health
11.2017 - 05.2021
Associate of Science - Health Information Technology
University of Northwestern Ohio
09.2015 - 03.2017
Associate of Science - Medical Office Management
University of Northwestern Ohio
09.2012 - 03.2015