Tara Faggart
Concord,NC
Summary
Dynamic Information System Denial & Authorization Manager with expertise in collaborative team management, staff training, and strategic decision-making. Proven ability to streamline workflows and enhance company culture.
Overview
18
18
years of professional experience
Work History
Information System Denial & Authorization Manager
Daymark Recovery Services
02.2020 - Current
- Maintained accurate records using electronic health record systems.
- Coordinated staff training programs, improving team skills and overall service effectiveness.
- Streamlined operational workflows, resulting in increased efficiency across multiple departments.
- Developed and monitored performance metrics to ensure compliance with organizational standards and regulations.
- Conducted regular staff evaluations, providing constructive feedback to promote professional development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Team Lead
Daymark Recovery Services
12.2019 - 02.2020
- Led team in delivering quality recovery services, ensuring adherence to best practices.
- Mentored staff to enhance clinical skills and improve service delivery efficiency.
- Developed and implemented training programs to elevate team performance and client outcomes.
- Streamlined workflows through process improvements, reducing response times for client needs.
Data Support Specialist
Daymark Recovery Services
12.2015 - 11.2019
- Analyzed data discrepancies to ensure accuracy in reporting and compliance with regulations.
- Developed training materials for staff on data management systems and best practices.
- Implemented process improvements that enhanced data retrieval efficiency by optimizing database queries.
- Coordinated cross-departmental communication to streamline information sharing and support service delivery.
Administrative Support
Daymark Recovery Services
07.2014 - 12.2015
- Managed incoming phone calls to ensure efficient communication and customer support.
- Scheduled and confirmed appointments to optimize client engagement.
- Entered and verified client data to ensure accuracy and integrity.
Physical Therapy Aide/Med Tech
Piedmont Residential Development Center
11.2008 - 07.2014
- Assisted physical therapists in executing treatment plans for patients.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Supported patient mobility and comfort during therapy sessions.
- Documented patient progress and reported findings to therapists.
In Home Healthcare
ResCare Home Health Care
10.2008 - 03.2012
- Provided compassionate personal care to clients, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence in a home setting.
- Developed individualized care plans in collaboration with healthcare professionals for optimal client support.
Education
GED -
Rowan Cabarrus Community College
Concord, NC05-2001
Skills
- Collaborative team management
- Effective time management
- Strategic decision-making
- Staff training and development
- Staff management
- Goal setting
- Operations management
- Performance management
- Staff development
- Performance evaluations
Timeline
Information System Denial & Authorization Manager
Daymark Recovery Services
02.2020 - Current
Team Lead
Daymark Recovery Services
12.2019 - 02.2020
Data Support Specialist
Daymark Recovery Services
12.2015 - 11.2019
Administrative Support
Daymark Recovery Services
07.2014 - 12.2015
Physical Therapy Aide/Med Tech
Piedmont Residential Development Center
11.2008 - 07.2014
In Home Healthcare
ResCare Home Health Care
10.2008 - 03.2012
GED -
Rowan Cabarrus Community College