Tara Flanagan
Middlesex,NC
Summary
Proven track record in relationship management and complex problem-solving, highlighted by repeated requests at Wake County Public School System for excellence in substitute teaching. Expert in Software and back-office computer programs, ensuring seamless project and records management. Demonstrating exceptional safety awareness and verbal communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-12
Wake County Public School System
03.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service/Project Manager
K B Stephens Co.
02.2020 - 09.2023
- Managed multiple high-priority projects simultaneously, ensuring all deadlines were met without compromising quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Correctional Officer II
NCDPS
02.2019 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Appliance Sales Specialist
The Home Depot Inc
04.2018 - 02.2019
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Oasis software to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Education
No Degree - Early Childhood Education
East Carolina University
Greenville, NCSkills
- Verbal and written communication
- Relationship building and management
- Safety awareness
- Complex Problem-Solving
- Records Management
- Proficient in [Software]
- Shared governance
- Issue Resolution
Timeline
Substitute Teacher, K-12
Wake County Public School System
03.2024 - Current
Customer Service/Project Manager
K B Stephens Co.
02.2020 - 09.2023
Correctional Officer II
NCDPS
02.2019 - 02.2020
Appliance Sales Specialist
The Home Depot Inc
04.2018 - 02.2019
No Degree - Early Childhood Education
East Carolina University
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