Tara Flynn
Austin
Summary
Customer Enablement & Success Leader | GTM Strategy | Data & SaaS Expert
Experienced in building and scaling customer success enablement programs at high-growth SaaS companies. Proven track record of driving product adoption, onboarding, and expansion strategies across global teams. A strategic partner to Product, Operations, and Solutions Architecture teams with a passion for creating high-impact, scalable programs that align with customer lifecycle stages. Adept at turning complex data into actionable insights and enablement content to empower field teams and drive retention and revenue.
Overview
9
9
years of professional experience
Work History
Platform GTM, Customer Lifecycle Lead
MongoDB
07.2024 - Current
- Lead cross-functional initiatives to support product adoption across emerging product lines through targeted enablement programs.
- Defined and delivered product-specific onboarding experiences that integrate with Customer Success playbooks and drive engagement.
- Developed in-person and on-demand enablement for Customer Success Managers (CSMs) and Solutions Architects (SAs) on technical adoption, upsell paths, and ROI realization.
- Designed and launched a health assessment framework tailored to product-specific usage metrics and value alignment.
- Coordinated with Revenue Operations to embed adoption metrics and enablement into internal tools and workflows (e.g., Highspot, Confluence).
- Actively contributing to the design and rollout of a new GTM playbook, integrating insights from adoption data and customer journey mapping.
Senior Customer Success Manager
MongoDB
02.2023 - 07.2024
- Managing a book of 8-10 enterprise customers with approximately $8 million in recurring revenue.
- Exceeding regular 92% retention and qualified lead expansion quarterly targets via leading onsites, enablement webinars, and product health reviews.
- Built and delivered training on 2 customer success playbooks to facilitate product specific onboarding and risk mitigation.
- Led buddy product certification efforts, contributing to team enablement and upskilling on MongoDB's product suite.
Customer Success Manager
MongoDB
06.2021 - 02.2023
- Managed a book of 8-10 enterprise customers with approximately $8 million in recurring revenue.
- Led cross functional account team reviews to drive account strategy resulting in consistently achieving 92% retention KPIs.
- Led quarterly new hire technical certifications and built account strategy training to support team upskill.
Customer Renewals Manager - Strategic Financial Services Accounts
Tableau
09.2018 - 06.2021
- Managed a book of business of Strategic Enterprise customers with $14 million in yearly value as well as closing the largest contract value renewal in Fiscal Years 2019 and 2020.
- Built a team site with internal tools that became the primary source for internal knowledge sharing.
- Created dashboard used by Customer Renewals and Success teams to measure health of support renewals.
- In addition to day-to-day work, work on a cross functional team that creates regular newsletters and internal communications to facilitate enablement across a 200 person organization.
Customer Success Manager, Subject Matter Expert
Oracle
10.2017 - 09.2018
- Promoted to SME after demonstrating my ability to give detailed product use cases for the benefit of customers and my team.
- Managed a book of 30 customers with minimum $100K ARR each by creating a time prioritization matrix for regular engagement.
- Created and delivered a new hire training program and content for all new additions to our HCM focused team to learn product and industry knowledge.
Customer Success Manager
Oracle
08.2016 - 10.2017
- Supported over 1000 SMB customers with 1:many best practices, including webinars, chat management, and scalable proactive communication.
- Wrote approximately 200 knowledge base articles to build out customer facing resources for product knowledge.
- Wrote and delivered a 'Red to Green' guide for the SMB Customer Success organization to uniformly address at risk customers.
Education
Bachelor of Science - Biology
Baylor University
Waco, TX05-2016
Certificate - Data Analysis
University of Texas At Austin
08-2021
Skills
- Program reviews
- Content development
- Collaborative mindset
- Data-driven decision making
Websites
Timeline
Platform GTM, Customer Lifecycle Lead
MongoDB
07.2024 - Current
Senior Customer Success Manager
MongoDB
02.2023 - 07.2024
Customer Success Manager
MongoDB
06.2021 - 02.2023
Customer Renewals Manager - Strategic Financial Services Accounts
Tableau
09.2018 - 06.2021
Customer Success Manager, Subject Matter Expert
Oracle
10.2017 - 09.2018
Customer Success Manager
Oracle
08.2016 - 10.2017
Bachelor of Science - Biology
Baylor University
Certificate - Data Analysis
University of Texas At Austin
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