Tara Garcia
Morristown,AZ
Summary
Compassionate and driven healthcare professional with over 10 years of experience dedicated to providing exceptional patient care. Strong communication skills and a passion for enhancing patient experiences demonstrate a commitment to excellence in service delivery. Eager to leverage expertise in a dynamic role that fosters personal growth and supports the success of the healthcare organization. Focused on making a meaningful impact through compassionate care and collaborative teamwork.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
OptumRx
10.2021 - Current
- To support our members by any means. Being the front-line person for our members, removing any obstacles they may have, and ensuring that they never go without their medications. I aim to create a positive and productive work environment by communicating with team members and customers and setting clear expectations for our members.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted in processing prescription orders using advanced pharmacy management systems.
- Trained new staff on customer service protocols and operational procedures.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Respite Provider
Tara’s Loving Care
07.2014 - 09.2021
- Owner of small business for Special Needs Adults. Provided outstanding communication with families and providers regarding the current individual Service Plan and any changes to Service Plans any specialized instructions. Attended to all social needs, transportation to MD appointments, day programs, work, and to hang out with friends and family. I handled the day-to-day medication administration, hygiene tasks, checking vital signs, and basic medical care
- Provided compassionate care and support to individuals with disabilities in home settings.
- Assisted clients with daily living activities, promoting independence and well-being.
- Collaborated with families to create customized care plans tailored to individual needs.
Education
High School Diploma -
Ombudsman Arizona Charter
Phoenix, AZ05-2015
Skills
- Communication
- Microsoft Excel
- Microsoft office expertise
- Time Management
- Flexibility
- Attention to Detail
- Stress Management
- Call center experience
- Complaint resolution
- Computer proficiency
Timeline
Customer Service Advocate
OptumRx
10.2021 - Current
Respite Provider
Tara’s Loving Care
07.2014 - 09.2021
High School Diploma -
Ombudsman Arizona Charter
Leadership
- Implemented new procedures and technologies that improved efficiency and streamlined operations.- such as a new pharmacy benefit system changes from IRIS and Navigator to Advocate Central.
- Assisted with IEX outage exceptions via NICE.
- Subject Matter Expert (SME) Provide peer support via TEAMS assisting with policies and procedures for Medicare and Commercial Clients within Advocate Central
- Principles of Effective Training (POET) provides a background in adult learning, classroom management and demonstrates life as a trainer.