Proven to excel in high-pressure environments, I significantly enhanced service standards for all employers by leveraging strong multitasking abilities and exceptional customer service skills. My adaptability and effective communication have consistently ensured smooth operations, whether directing traffic for Local 341 Laborers Union or optimizing port efficiency with the International Longshore and Warehouse Union. Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
17
17
years of professional experience
Work History
Waitress
Simon & Seafort's
06.2024 - Current
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Texas Roadhouse Restaurant
06.2019 - 06.2024
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Traffic Controller
Local 341 Laborers Union
06.2012 - 08.2018
Communicated with team members using hand signals and radios.
Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
Assembled signs and cones to direct traffic through construction sites.
Routed traffic around construction sites for worker and driver safety.
Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
Updated signage with correct speeds and delay warnings based on daily conditions.
Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
Worked with foreman to create effective temporary traffic control schemes.
Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
Trained new traffic controllers to properly use traffic control devices and apply best practices.
Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
Longshoreman
International Longshore and Warehouse Union
06.2007 - 06.2008
Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
Facilitated smooth sailing for vessels entering or leaving port by securing mooring lines according to established procedures.
Supported vessel turnaround times by consistently meeting or exceeding established performance metrics for loading and unloading activities.
Adhered to strict safety regulations while operating heavy machinery, minimizing accidents and injuries on the job site.
Expedited processing times through efficient stowage planning and organization of containerized cargo.
Promoted a positive work environment by maintaining open lines of communication with team members regarding operational issues or concerns that may arise during daily tasks.
Maximized available storage space within port facilities through strategic placement of incoming shipments based on destination schedules and priority levels.
Effectively prioritized assignments and managed time to complete multiple tasks concurrently, ensuring timely completion of all assigned work responsibilities.
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)