Tara Glidden
Winnetka,USA
Summary
Compassionate and service-driven professional seeking to transition into the detox and recovery field, bringing a strong foundation in administrative support, customer service, and personal experience within recovery communities. While my formal work experience in treatment settings is limited, I have extensive firsthand knowledge of the recovery journey and a sincere understanding of the emotional, physical, and psychological challenges individuals face during detox and early sobriety. I am deeply committed to creating a respectful, supportive, and nonjudgmental environment, and I am eager to contribute strong organizational skills, attention to detail, and empathetic communication to support both clients and staff.
Overview
10
10
years of professional experience
Work History
AP/AR Accountant - Front Office/ Project Manager
TSU ONE
OKC, OK
01.2021 - Current
- Scheduled and confirmed appointments.
- Administrative Assistant / AP/AR for a high-volume undergoing utilities company.
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Maintain logbooks, including sign-in/out logs, front office expenditures, and calls received Pick up and sort daily incoming correspondence.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Handled all payroll information for OKC office.
- Maintain a detailed spreadsheet with every changing job volume/information.
- New Hire Orientations Updating all employee information into database when hires and when terminated with company.
- Monitoring monthly employee credit card reports
- Ensuring all permits are up to date and in place before allocating crews to complete projects.
Administrative Assistant
Jett Freight Services / Whisper Transportation
Moore, OK
12.2018 - 01.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Front Office Supervisor
Courtyard by Marriott
Norman, OK
03.2016 - 12.2018
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Kept close eye on front desk to promptly address and resolve issues.
- Hired and trained [Number] front desk agents and monitored compliance with company procedures.
- Fielded complaints from clients and customers and rectified issues.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Completed employee evaluations and created plans to reward or enhance performance.
- Mentored new employees on and delivered constructive feedback to increase understanding of job duties.
- Reconciled daily cash statements and handled $100,000 worth of financial reports.
- Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Reconciled daily cash statements.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Earned top 90% of team goals and collection activity.
Education
RADT Orientation Course — Completed
Los Angeles, CAComputer Fundamentals Career Technical Center
McLoud, OK01.2016
Skills
- Strong understanding of addiction, withdrawal phases, and early sobriety challenges
- Ability to maintain confidentiality and adhere to HIPAA and ethical boundaries
- Providing emotional support while reinforcing program structure and safety protocols
- Assisting with daily routines, documentation, and unit organization
- Experience chairing peer-led recovery meetings focused on maintaining sobriety, accountability, and connection
- Facilitating open discussions that encourage shared experience, strength, and hope among peers
- Supporting individuals in early recovery through active listening, encouragement, and appropriate guidance
- Assisting peers in navigating challenges related to relapse prevention and emotional regulation
- Encouraging engagement in recovery resources and continued peer support
- High emotional intelligence and empathy grounded in lived experienceStrong organizational and time-management skills in fast-paced environments
- open discussions that encourage shared experience, strength, and hope among peers
- Supporting individuals in early recovery through active listening, encouragement, and appropriate guidance
- Assisting peers in navigating challenges related to relapse prevention and emotional regulation
- Encouraging engagement in recovery resources and continued peer support
- High emotional intelligence and empathy grounded in lived experienceStrong organizational and time-management skills in fast-paced environments
Timeline
AP/AR Accountant - Front Office/ Project Manager
TSU ONE
01.2021 - Current
Administrative Assistant
Jett Freight Services / Whisper Transportation
12.2018 - 01.2021
Front Office Supervisor
Courtyard by Marriott
03.2016 - 12.2018
RADT Orientation Course — Completed
Computer Fundamentals Career Technical Center