Tara Glover

• Created a structured and supportive environment while managing student engagement and behavior
• Communicated effectively with students and families to support success
• Demonstrated flexibility and strong interpersonal skills in a dynamic setting

• Engaged with customers to assess needs and provide tailored recommendations
• Delivered clear and effective communication to support decision-making
• Maintained accurate account documentation and supported daily operations

North Carolina State University | Raleigh, NC

Functioned as the main contact for prospective students, families, and campus visitors, addressing admissions inquiries and enrollment processes in a fast-paced university environment.

• Counseled prospective students and families on admissions requirements, academic programs, and university processes via phone, email, and in-person communication, enhancing understanding and facilitating informed decisions.
• Supported outreach and engagement efforts by assisting with student-facing events, information sessions, and campus visits
• Interpreted institutional policies and procedures to provide accurate, consistent guidance to diverse populations
• Collaborated with academic departments and administrative offices to resolve complex student concerns, ensuring timely solutions and improved service delivery.

North Carolina State University | Raleigh, NC

Acted as the central point of contact for prospective students, families, and campus visitors, supporting admissions-related inquiries and enrollment processes in a fast-paced university environment.

• Counseled prospective students and families on admissions requirements, academic programs, and university processes through phone, email, and in-person communication
• Supported outreach and engagement efforts by assisting with student-facing events, information sessions, and campus visits, enhancing prospective student experience.
• Interpreted institutional policies and procedures to provide accurate, consistent guidance to diverse populations
• Collaborated with academic departments and administrative offices to resolve complex student concerns and improve service delivery
• Assisted in maintaining consistent office coverage for high-volume communication channels, including front desk, phone, and email inquiries
• Contributed to onboarding support and knowledge sharing with new team members, reinforcing best practices in student service and communication
• Demonstrated strong organization and time management in balancing multiple priorities and deadlines

• Facilitated application processing and communication with prospective graduate students to enhance engagement
• Coordinated records management and admissions operations to ensure compliance and accuracy
• Managed processing of student transcripts, grades, and related documents to maintain academic integrity

• Answered inquiries from students, families, and visitors with friendly, knowledgeable assistance to ensure clarity and support.
• Provided outreach support and addressed prospective student inquiries to facilitate informed decision-making.
• Coordinated student orientation sessions and workshops to foster engagement and support transition into campus life.