Tara Glover
Smyrna,TN
Summary
Results-oriented Hospitality Management professional with extensive experience in hotel operations. Proven skills in team leadership, customer service, and strategic planning enhance operational efficiency and guest satisfaction. Strong communicator who fosters collaboration and drives team performance, delivering innovative solutions to challenges.
Overview
10
10
years of professional experience
Work History
General Manager
La Quinta by Wyndham
10.2025 - Current
- Managed full P&L responsibility, including budgeting, forecasting, labor management, and expense controls to maximize profitability and financial performance.
- Developed and executed strategic initiatives to increase revenue, improve operational efficiency, and reduce controllable costs.
- Developed and executed strategic initiatives that increased revenue and improved operational efficiency while reducing controllable costs.
- Directed all aspects of hotel operations, including front desk, housekeeping, maintenance, sales, and guest services, ensuring compliance with brand standards and operational excellence.
- Optimized staffing levels, scheduling, and labor utilization while maintaining exceptional service standards and guest satisfaction scores.
- Recruited, trained, coached, and evaluated team members, fostering a culture of accountability, engagement, and continuous improvement.
- Directed sales, marketing, and revenue management efforts that drove occupancy, ADR, market share, and overall revenue growth.
- Oversaw purchasing, inventory management, and contract administration to ensure efficient use of resources and budget compliance.
- Implemented cost-control measures and process improvements that enhanced profitability while maintaining guest experience.
- Led cross-functional teams in executing strategic initiatives to improve overall company performance.
- Oversaw budgeting, forecasting, and resource allocation to align with organizational goals.
General Manager
RRI West
04.2025 - Current
- Developed and executed strategic sales, marketing, and revenue management initiatives that increased occupancy, market share, and overall profitability.
- Managed financial performance through budgeting, forecasting, labor management, inventory controls, and expense oversight to achieve revenue and profitability goals.
- Recruited, trained, coached, and evaluated employees, implementing performance management and accountability measures that enhanced team effectiveness.
- Recruited, trained, coached, and evaluated employees, implementing performance management and accountability measures to drive team success.
- Built and maintained strong relationships with guests, corporate clients, vendors, and business partners, fostering long-term growth and loyalty.
- Implemented cost-control measures and process improvements that reduced overhead expenses while maintaining high service and quality standards.
- Implemented cost-control measures and process improvements, maintaining high service and quality standards while optimizing overhead expenses.
- Oversaw preventative maintenance programs, capital improvement projects, and asset protection initiatives to maintain property standards and extend asset life.
- Directed daily hotel operations, ensuring compliance with brand standards, company policies, and safety regulations while delivering exceptional guest experiences.
Assistant General Manager
TownePlace Suites by Marriott
01.2022 - 04.2025
- Supervised daily operations, ensuring compliance with company standards and guest satisfaction.
- Streamlined front desk processes, enhancing check-in efficiency and guest experience.
- Coordinated staff training programs, improving service delivery and team performance.
- Analyzed operational reports to identify trends and implement process improvements.
- Managed scheduling, payroll controls, and labor optimization.
- Executed sales initiatives and group business strategies.
- Led staff training to improve service consistency and performance.
- Handled guest relations and escalated service recovery cases.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Implemented effective tracking systems for leads, allowing for better follow-up and increased closure rates.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
Director of Sales/Assistant General Manager
Sleep Inn
01.2020 - 01.2022
- Managed sales and marketing budgets, ensuring effective allocation of resources to maximize return on investment and achieve revenue objectives.
- Developed and executed strategic sales plans targeting corporate, group, extended-stay, and local business segments to drive occupancy and profitability.
- Built and maintained strong relationships with key clients, community partners, and local organizations to generate repeat business and referral opportunities.
- Utilized market research, competitive analysis, and customer insights to identify emerging opportunities and develop targeted sales strategies, enhancing market positioning.
- Analyzed sales, occupancy, and revenue performance data to identify trends and measure results.
- Established sales goals, performance metrics, and accountability standards, driving revenue growth and aligning team efforts with operational success.
- Led prospecting, lead generation, and account management efforts, increasing customer retention and new business acquisition.
- Implemented and leveraged CRM and sales tracking systems to improve lead management, follow-up efficiency, and conversion rates.
- Coordinated sales and marketing campaigns, promotions, and community outreach efforts to enhance brand awareness and boost market presence.
- Collaborated with department leaders to align operational execution with sales objectives, ensuring a seamless guest experience from booking through departure.
- Supported hotel operations while leading sales and business development initiatives to increase revenue, occupancy, and market share.
Regional Manager
Verizon Wireless
08.2016 - 01.2020
- Directed multi-unit wireless retail operations with full responsibility for sales performance, profitability, operational excellence, and customer experience across multiple locations.
- Developed and mentored store managers, enhancing sales performance, operational execution, and customer satisfaction through targeted coaching on key performance indicators (KPIs).
- Drove sales growth through performance management, incentive programs, coaching initiatives, and recognition programs that increased employee engagement and productivity.
- Partnered with executive leadership to develop and execute regional business strategies, align operational goals, and support long-term organizational growth.
- Analyzed sales trends, market conditions, and competitive activity to identify growth opportunities and implement strategic business initiatives.
- Expanded market presence by identifying new business opportunities, cultivating strategic partnerships, and supporting successful store openings and acquisitions.
- Expanded market presence by identifying business opportunities and cultivating partnerships, facilitating successful store openings and acquisitions.
- Monitored customer experience metrics and implemented action plans to improve service quality, customer retention, and brand loyalty.
- Ensured compliance with company policies, operational procedures, inventory controls, and brand standards across all assigned locations.
- Monitored customer experience metrics, implementing action plans that improved service quality and customer retention.
- Recruited, hired, trained, and developed high-performing leadership teams, creating succession plans and promoting internal career advancement.
Education
Bachelor of Science - Computer Science, Mathematics & Journalism
University of Missouri
ColumbiaSkills
- Hotel Operations Management
- P&L Management
- Budgeting & Forecasting
- Revenue Management
- Cost Control & Expense Reduction
- Labor Management
- Guest Satisfaction & Service Recovery
- Staff Training & Development
- Operational excellence
- Operational Strategy
- Vendor Management & Negotiation
- Strategic Partnerships
Timeline
General Manager
La Quinta by Wyndham
10.2025 - Current
General Manager
RRI West
04.2025 - Current
Assistant General Manager
TownePlace Suites by Marriott
01.2022 - 04.2025
Director of Sales/Assistant General Manager
Sleep Inn
01.2020 - 01.2022
Regional Manager
Verizon Wireless
08.2016 - 01.2020
Bachelor of Science - Computer Science, Mathematics & Journalism
University of Missouri