Tara Grant
Rumford,RI
Summary
Accomplished EMR Coordinator and IT Service Desk Specialist at Rhode Island Medical Imaging, Inc., adept in database management and administrative leadership. Spearheaded project management initiatives, enhancing team productivity by over 30%. Expert in regulatory compliance and operations management, significantly improving process efficiency and staff performance.
Overview
15
15
years of professional experience
Work History
EMR Coordinator and IT Service Desk Specialist
Rhode Island Medical Imaging, Inc.
Warwick, RI
03.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored industry trends to adapt strategies accordingly.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Scheduling and PFS Training Manager
Rhode Island Medical Imaging, Inc.
Warwick, RI
05.2019 - 03.2021
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Lead Scheduling and PFS Supervisor
Rhode Island Medical Imaging, Inc.
Warwick, RI
11.2016 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Corporate Office Manager
Open MRI of New England
Cumberland, RI
08.2009 - 05.2016
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
St. Mary Academy - Bay View
RiversideHealth Administration
University of North Texas
Denton, TXBiochemistry And Molecular Biology
Ithaca College
Ithaca, NYSkills
- Database Management
- Data Entry
- Administrative Leadership
- Resource Allocation
- Staff Supervision
- Project Management
- Discretion and Confidentiality
- MS Office
- Data retrieval systems
- Regulatory Compliance
- Medical Terminology
- Operations Management
- Team Oversight
- Process Improvement
- Staff Management
- Administrative Oversight
Timeline
EMR Coordinator and IT Service Desk Specialist
Rhode Island Medical Imaging, Inc.
03.2021 - Current
Scheduling and PFS Training Manager
Rhode Island Medical Imaging, Inc.
05.2019 - 03.2021
Lead Scheduling and PFS Supervisor
Rhode Island Medical Imaging, Inc.
11.2016 - 05.2019
Corporate Office Manager
Open MRI of New England
08.2009 - 05.2016
High School Diploma -
St. Mary Academy - Bay View
Health Administration
University of North Texas
Biochemistry And Molecular Biology
Ithaca College