Tara Green
Customer Experiance
Halethorpe,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Social Security Administration Headquarters
12.2021 - Current
- I assist beneficiaries and inquirers by phone in the Teleservice Center.
- I interview beneficiaries, inquirers, and or representative payees to determine the nature of their problem or interest.
- I furnish information, advice and/or give instructions about eligibility and benefits being paid under retirement, survivors, disability, and Medicare insurance programs, black lung, and supplemental security income programs.
- I input post entitlement changes such as replacement of Medicare card, change of address, report of death, direct deposit, and non-receipt of checks.
- In addition, do work reports for starting and stoppage of work, and yearly annual reports.
- I set up claims for retirement, survivors, and disability benefits.
- I tell the claimants whether they are eligible for benefits.
- I check queries to check on a pending claim or appeal of if a problem on the record.
- Complete SSI abbreviated applications, making determinations of ineligibility to supplemental security income benefits when the reason for denial is clear.
- Consider non-medical eligibility requirements including all possible exclusions to income and resources before denying claims.
- Document the reason for denials and input systems records creating denial notices and protecting claimants appeal rights.
- I develop, document, and resolve title XVI overpayments by recover, waiver, as well as determine that the overpayment did not exist or is uncollectible.
- Identify callers with a need for social services and refer them to the proper private, nonprofit or government services.
- Assist in situations with public affairs implications or problems and issues of complexity or magnitude that warrant referral to supervision.
Legal Administrative Specialist
Social Security Administration
08.2018 - 12.2021
- Make final determinations on the full range of post-adjudicative actions, entitlement and non-entitlement to benefits, continuing entitlement to benefits, and the payment amounts thereof.
- Examine incoming messages, determinations of awards, supporting documents, annual earnings reports, work notices, death notices, student forms, and a variety of other incoming information.
- Comprehensive knowledge of the law; regulations, policies and procedures applicable to each type of benefit payable that enables to respond to questions and resolve complex post entitlements issues.
- Knowledge of queries and online/offline computer systems to determine status, payment history to resolve or process a wide variety of post entitlement actions.
- Identify the need for determinations and effectuates determinations to re-entitle and continue entitlement for previously entitled beneficiaries.
- Make final determinations to adjust, resume, reinstate, suspend, withhold and/or terminate benefits and computes the benefit payment rates in accordance with provisions of the Social Security Act.
Customer Service Representative
Social Security Administration
09.2018 - 08.2019
- I have acquired the experiences documented are as follows, I assisted beneficiaries and inquirers by phone in the Teleservice Center.
- I interviewed beneficiaries, inquirers, and or representative payees to determine the nature of their problem or interest.
- I furnished information, advice and/or give instructions about eligibility and benefits being paid under retirement, survivors, disability, and Medicare insurance programs, black lung, and supplemental security income programs.
- I input post entitlement changes such as replacement of Medicare card, change of address, report of death, direct deposit, and non-receipt of checks.
- In addition, do work reports for starting and stoppage of work, and yearly annual reports.
- I set up claims for retirement, survivors, and disability benefits.
- I tell the claimants whether they are eligible for benefits.
- I check queries to check on a pending claim or appeal of if a problem on the record.
- Complete SSI abbreviated applications, making determinations of ineligibility to supplemental security income benefits when the reason for denial is clear.
- Consider non-medical eligibility requirements including all possible exclusions to income and resources before denying claims.
Office Coordinator
The Hearing and Speech Agency
01.2016 - 09.2018
- Answer and route all calls to the Clinical Services Department.
- Responsible for routing all calls to the appropriate individuals.
- Serve as the first face of the Clinical Services Department including representatives of outside agencies and individuals with speech-language and hearing problems and their families.
- New clinician credentialing for all insurance companies accepted by HASA; reappointment's and renewal of licenses; CAQH maintenance.
- Receives and process referrals, insurance forms, co-pays/receipts, superbills, payments and Accounts Receivables.
- Record and maintain monthly statistics.
- Charge entry; claim submission; HCFA transmission to fiscal office.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Representative
Social Security Administration
09.2018 - 08.2019
- I assisted beneficiaries and inquirers by phone in the Teleservice Center.
- I interviewed beneficiaries, inquirers, and or representative payees to determine the nature of their problem or interest.
- I furnished information, advice and/or give instructions about eligibility and benefits being paid under retirement, survivors, disability, and Medicare insurance programs, black lung, and supplemental security income programs.
- I input post entitlement changes such as replacement of Medicare card, change of address, report of death, direct deposit, and non-receipt of checks.
- In addition, do work reports for starting and stoppage of work, and yearly annual reports.
- I set up claims for retirement, survivors, and disability benefits.
- I tell the claimants whether they are eligible for benefits.
- I check queries to check on a pending claim or appeal of if a problem on the record.
- Complete SSI abbreviated applications, making determinations of ineligibility to supplemental security income benefits when the reason for denial is clear.
- Consider non-medical eligibility requirements including all possible exclusions to income and resources before denying claims.
Front Desk Coordinator
Park West Health System, Inc.
01.2014 - 01.2016
- Answers and schedules appointments for a busy call center.
- Verify insurance eligibility daily.
- Assists in the day to day operations of the Pediatrics and GYN departments.
- Answers calls and a variety of questions and concerns over the phone in a professional demeanor.
- Enters a variety of data elements into Centricity Electronic Medical Record to schedule and reschedule patient appointments.
- Remain courteous, calm and accurate in transcribing verbal communications by phone and in person.
- Prints and distributes daily schedules to providers and clinical support staff.
Office Assistant II
Columbia Medical Practice
01.2012 - 01.2014
- Provides administrative and clerical support in all areas of day-to-day operations in the Internal Medicine Department.
- Greets patients in a polite and helpful manner.
- Print and assure completion of patient forms and receipts.
- Collect patient co-pays and provide appropriate billing information to patient for collection of patient account balance.
- Performs all duties pertaining to Electronic Medical Record (EMR-Allscripts Clinical Module) i.e.: Patient messages, Action items, Mail messages etc.
Education
High School Diploma -
Woodlawn Senior High School
Woodlawn, MDSkills
- Client support
- Active listening
- Critical thinking
- Data entry
- CRM expertise
Timeline
Customer Service Representative
Social Security Administration Headquarters
12.2021 - Current
Customer Service Representative
Social Security Administration
09.2018 - 08.2019
Customer Service Representative
Social Security Administration
09.2018 - 08.2019
Legal Administrative Specialist
Social Security Administration
08.2018 - 12.2021
Office Coordinator
The Hearing and Speech Agency
01.2016 - 09.2018
Front Desk Coordinator
Park West Health System, Inc.
01.2014 - 01.2016
Office Assistant II
Columbia Medical Practice
01.2012 - 01.2014
High School Diploma -
Woodlawn Senior High School
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