Dynamic leader in people and operations with 10 years of experience in mission-driven organizations. Expertise in fostering employee engagement and retention through strategic process improvements and team collaboration. Focus on integrating trauma-informed principles and systems-oriented practices to enhance organizational health and staff effectiveness.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Trauma Counselor
PATSY'S HOUSE
Wichita Falls
01.2024 - 01.2026
Delivered trauma-focused counseling in multidisciplinary organization, enhancing support for children and families.
Facilitated collaboration among professionals across disciplines, ensuring effective communication and trust in sensitive situations.
Coordinated assessment, treatment planning, and documentation, upholding professional and regulatory standards to ensure quality care.
Brought a systems-oriented perspective to client care, recognizing the impact of organizational, relational, and environmental factors on individual well-being.
Clinical Director & Operations Lead
BE WELL INITIATIVE
Wichita Falls
01.2023 - 01.2026
Co-founded and led the people, clinical, and operational functions of a trauma-informed mental health and wellness organization.
Led day-to-day organizational operations, including people systems, staffing, service delivery, policies, workflows, and organizational planning.
Coordinated cross-functional priorities across people operations, clinical services, compliance, finances, and organizational strategy to ensure seamless operations.
Directed hiring, onboarding, role development, supervision coordination, and ongoing support for clinicians and team members.
Developed systems and processes that enhanced clarity, consistency, and accountability, improving employee and client experiences.
Developed policies, documentation standards, communication practices, and internal workflows to support organizational growth.
Identified operational and people-related challenges and developed practical solutions in collaboration with organizational leadership.
Led organizational change through periods of growth and transition while maintaining continuity of services and staff support.
Incorporated staff care, sustainable workload, relational health, and trauma-informed leadership principles into organizational practices, fostering a supportive work environment.
Global Operations Manager
YOUNG LIFE - YOUNGLIVES
Global
01.2019 - 01.2022
Led operational systems, staff support, and organizational initiatives for a global ministry serving adolescent mothers and their children.
Supported staff and leaders across geographically distributed teams, strengthening communication, role clarity, organizational systems, and staff experience.
Developed and improved systems that helped staff operate effectively across diverse ministry and cultural contexts.
Supervised and developed administrative staff, providing coaching and support to enhance performance and ensure clear expectations.
Partnered with leaders around staff care, workload sustainability, team health, and retention.
Worked cross-functionally with senior leadership, finance, development, field staff, and other organizational partners.
Managed $750K in annual operating funds, overseeing budgeting and financial reporting to ensure responsible stewardship of donor resources.
Led complex initiatives requiring coordination across multiple teams and organizational priorities.
Translated strategic leadership priorities into practical processes and systems, enabling frontline staff to align with organizational goals.
Facilitated outreach programs for adolescent mothers and their children within a global ministry.
Project Specialist
YOUNG LIFE - PROJECT MANAGEMENT OFFICE
01.2018 - 01.2019
Supported enterprise-wide organizational initiatives, system implementations, and change-management efforts.
Coordinated stakeholders across departments to move projects from strategy through implementation.
Helped translate organizational priorities into clear workflows, processes, communication, and next steps for staff.
Supported adoption of new systems by bridging leadership strategy with frontline staff needs and experience.
Development Associate & Regional Administrator
YOUNG LIFE - REGIONAL OPERATIONS & DEVELOPMENT
01.2013 - 01.2018
Supported regional leaders and staff through operational coordination, communication, administrative systems, and organizational planning.
Built and maintained processes that strengthened consistency and effectiveness across a growing ministry.
Managed fundraising operations, donor relationships, grants, events, reporting, and development systems.
Partnered with leadership to coordinate competing priorities and ensure staff had the systems and resources necessary to accomplish ministry objectives.
Developed extensive understanding of Young Life's field ministry structure and the operational realities facing staff in mission-driven environments.
Education
M.A. - Clinical Mental Health Counseling
Midwestern State University
01-2025
B.A. - Sociology, Psychology Minor
Midwestern State University
01-2012
Skills
People Operations
Staff Care & Retention
Employee Experience
Organizational Health
Hiring & Onboarding
Staff Development
Team Leadership
Performance & Accountability
Change Management
Process Improvement
Organizational Systems
Cross-Functional Leadership
Remote & Distributed Teams
Executive Partnership
Project Management
Budget Management
Trauma-Informed Leadership
Ministry Operations
Certification
Licensed Professional Counselor - Associate, Texas