Tara Hacker
Beverly Hills,FL
Summary
Well-organized and detail-oriented administrative professional with excellent communication skills. Eager and quick to learn new tasks. Seeking to take on new challenges and opportunities to help the company succeed.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Mike Scott Plumbing, Inc.
Hernando, FL
06.2022 - Current
- Assisted customers with plumbing service inquiries and appointment scheduling.
- Educated customers on plumbing maintenance and service options available.
- Processed billing inquiries and facilitated payment transactions efficiently.
- Handled incoming calls with professionalism, ensuring a positive customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Health Concierge
Aetna, a CVS Health
12.2021 - 03.2022
- Assisted members in navigating health services and benefits effectively.
- Advocated for members by connecting them to relevant resources and support services.
- Scheduled appointments with healthcare professionals for clients as needed.
- Assisted patients with navigating the administrative processes associated with obtaining health insurance benefits.
- Provided guidance and support to clients regarding their health care needs.
Inventory Analyst
Nicklas Supply
Cranberry Township, Pennsylvania
08.2021 - 10.2021
- Analyzed inventory levels to maintain optimal stock across multiple product lines.
- Assisted in developing forecasting models for effective inventory planning and control.
- Identified discrepancies in stock levels and implemented corrective measures promptly.
- Analyzed inventory records to identify discrepancies between actual and recorded stock levels.
- Monitored stock levels to ensure sufficient supply for customer needs.
- Performed physical counts of inventory items in warehouses.
Purchasing Agent
Nicklas Supply
Cranberry Township, Pennsylvania
07.2013 - 07.2021
- Evaluated supplier performance and maintained strong vendor relationships.
- Negotiated contracts to secure favorable terms and pricing with suppliers.
- Coordinated inventory levels to ensure timely product availability and turnover.
- Prepared purchase orders and sent to distributors and suppliers.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Resolved disputes and claims with vendors and suppliers.
Shipping and Receiving Clerk
Nicklas Supply
Cranberry Township, Pennsylvania
07.2004 - 06.2013
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Processed incoming shipments using barcode scanners and inventory management software.
- Inspected received goods for quality and accuracy against purchase orders.
- Coordinated logistics for outgoing shipments to ensure timely delivery.
- Collaborated with team members to improve shipping and receiving workflows.
- Managed documentation for shipping, receiving, and inventory transactions accurately.
- Assisted in cycle counts to verify inventory levels and reconcile discrepancies.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Education
Associate in Specialized Business Degree - Accounting Administration
Bradford School
Pittsburgh, PA10-1997
High School Diploma -
Blackhawk High School
Beaver Falls, PA06-1996
Skills
- Customer relationship management
- Conflict resolution
- Appointment scheduling
- Billing inquiries
- Database management
- Health services navigation
- Effective communication
- Attention to detail
- Time management
- Punctuality and reliability
- Empathy and patience
- Positive and professional
- Administrative support
- Shipping and receiving
- Account updating
- Microsoft outlook
- Data entry
References
References available upon request.
Timeline
Customer Service Representative
Mike Scott Plumbing, Inc.
06.2022 - Current
Health Concierge
Aetna, a CVS Health
12.2021 - 03.2022
Inventory Analyst
Nicklas Supply
08.2021 - 10.2021
Purchasing Agent
Nicklas Supply
07.2013 - 07.2021
Shipping and Receiving Clerk
Nicklas Supply
07.2004 - 06.2013
Associate in Specialized Business Degree - Accounting Administration
Bradford School
High School Diploma -
Blackhawk High School