Detail oriented individual with 10+ years of relevant customer/client services experience. Recognized for hard work, conflict-resolution skills, and ability to problem solve.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Veterinary Technician
Peggy Adams Animal Rescue League
2020.07 - Current
Responsible for assisting 6 staff veterinarians, 15 veterinary technicians, and daily operations of the medical department. Provide mentorship and training to the veterinary technicians.
Proactively Anticipate daily operational needs of veterinary technicians and problem solve when unexpected issues arise.
Update and ensure compliance with standard operating procedures and protocols in conjunction with the Director of Veterinary Medicine and Shelter Medical Services Manager.
Ensure Accuracy of controlled drug logs.
Make schedule for veterinary technicians.
Perform triage, surgical prep, phlebotomy, lab work, IV catheter placement, wound management, fluid maintenance, injectable and oral medication administration.
Communicate effectively and professionally with staff and other departments.
Demonstrate high level of customer service with clients.
Communicate observations regarding staff performance with the Shelter Medical Services Manager and the Director of Veterinary Medicine.
Nursery Care Technician
Peggy Adams Animal Rescue League
2018.07 - 2020.07
Provide clinical care for neonate kittens and nursing cats and litters which include syringe/bottle feeding, topical and oral medication administration, and nebulizer treatment.
Provide specialized care for neonate kittens with compromised immune systems.
Assess needs of kittens to determine appropriate placement within the nursery based on age and health.
Provide rounds to assigned kitten areas and act accordingly based on health and ability to thrive.
Take detailed medical records.
Pharmacy Technician
Bellevue Drug Company
2017.06 - 2018.04
Answer incoming phone calls and address questions from customers and healthcare providers.
Calculate dosages, fill prescriptions, and prepare prescription labels with absolute accuracy.
Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stock, label, and inventory medication to keep accurate records.
Count and label prescriptions with correct item and quantity.
Enter and process patients' prescriptions into internal system.
Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Maintain proper drug storage procedures, registries, and records for controlled drugs.
Count, measure and compound medications following standard procedures.
Counsel customers on medications, appropriate dosage and potential side effects.
Pharmacy Technician
Medicap Pharmacy
2013.09 - 2017.06
Answer incoming phone calls and address questions from customers and healthcare providers.
Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stock, label, and inventory medication to keep accurate records.
Counsel customers on medications, appropriate dosage and potential side effects.
Count, measure, and compound medications following standard procedures.
Welcome customers to pharmacy and answer questions relating to prescriptions and over-the-counter products.
Set up and modify patient profiles to include current medications and insurance details.
Manage opening and closing duties for pharmacy.
Develop and implement improvements to pharmacy organization system.
Pharmacy Technician
Atlanticare Regional Medical Center
2012.11 - 2013.08
Make IV bags for patients based on what the doctor has ordered.
Fill and deliver medications to each hospital floor.
Stock medications for nurses.
Pharmacy Technician
CVS Pharmacy
2011.02 - 2012.11
Answer incoming phone calls and address questions from customers and healthcare providers.
Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stock, label, and inventory medication to keep accurate records.
Count and label prescriptions with correct item and quantity.
Enter and process patients' prescriptions into internal system.
Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Collect co-payments or full payments from customers.
Education
Oakcrest High School
Mays Landing, NJ
2010
Skills
Veterinary Office Administration
Reliable and Responsible
Customer Consulting
Conflict Mediation
Microsoft PowerPoint & Office
Prioritization
Calm and Professional Under Pressure
Medical Terminology Knowledge
Professional Telephone Demeanor
Managing Multiple Tasks
Critical Thinking
Staff Training
Certification
FACA Euthanasia Certification
Timeline
Lead Veterinary Technician
Peggy Adams Animal Rescue League
2020.07 - Current
Nursery Care Technician
Peggy Adams Animal Rescue League
2018.07 - 2020.07
Pharmacy Technician
Bellevue Drug Company
2017.06 - 2018.04
Pharmacy Technician
Medicap Pharmacy
2013.09 - 2017.06
Pharmacy Technician
Atlanticare Regional Medical Center
2012.11 - 2013.08
Pharmacy Technician
CVS Pharmacy
2011.02 - 2012.11
Oakcrest High School
FACA Euthanasia Certification
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