Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Hackney

West Palm Beach,FL

Summary

Detail oriented individual with 10+ years of relevant customer/client services experience. Recognized for hard work, conflict-resolution skills, and ability to problem solve.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Veterinary Technician

Peggy Adams Animal Rescue League
07.2020 - Current
  • Responsible for assisting 6 staff veterinarians, 15 veterinary technicians, and daily operations of the medical department. Provide mentorship and training to the veterinary technicians.
  • Proactively Anticipate daily operational needs of veterinary technicians and problem solve when unexpected issues arise.
  • Maintain expectations regarding daily animal flow.
  • Update and ensure compliance with standard operating procedures and protocols in conjunction with the Director of Veterinary Medicine and Shelter Medical Services Manager.
  • Ensure Accuracy of controlled drug logs.
  • Make schedule for veterinary technicians.
  • Perform triage, surgical prep, phlebotomy, lab work, IV catheter placement, wound management, fluid maintenance, injectable and oral medication administration.
  • Prepare laboratory testing, CBC, chemistry panels, T4, urinalysis, fecal analysis, ear cytology.
  • Perform humane euthanasia.
  • Communicate effectively and professionally with staff and other departments.
  • Demonstrate high level of customer service with clients.
  • Communicate observations regarding staff performance with the Shelter Medical Services Manager and the Director of Veterinary Medicine.

Nursery Care Technician

Peggy Adams Animal Rescue League
07.2018 - 07.2020
  • Provide clinical care for neonate kittens and nursing cats and litters which include syringe/bottle feeding, topical and oral medication administration, and nebulizer treatment.
  • Provide specialized care for neonate kittens with compromised immune systems.
  • Assess needs of kittens to determine appropriate placement within the nursery based on age and health.
  • Provide rounds to assigned kitten areas and act accordingly based on health and ability to thrive.
  • Take detailed medical records.

Pharmacy Technician

Bellevue Drug Company
06.2017 - 04.2018
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Calculate dosages, fill prescriptions, and prepare prescription labels with absolute accuracy.
  • Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stock, label, and inventory medication to keep accurate records.
  • Count and label prescriptions with correct item and quantity.
  • Enter and process patients' prescriptions into internal system.
  • Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintain proper drug storage procedures, registries, and records for controlled drugs.
  • Count, measure and compound medications following standard procedures.
  • Counsel customers on medications, appropriate dosage and potential side effects.

Pharmacy Technician

Medicap Pharmacy
09.2013 - 06.2017
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
  • Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stock, label, and inventory medication to keep accurate records.
  • Counsel customers on medications, appropriate dosage and potential side effects.
  • Count, measure, and compound medications following standard procedures.
  • Welcome customers to pharmacy and answer questions relating to prescriptions and over-the-counter products.
  • Set up and modify patient profiles to include current medications and insurance details.
  • Manage opening and closing duties for pharmacy.
  • Develop and implement improvements to pharmacy organization system.

Pharmacy Technician

Atlanticare Regional Medical Center
11.2012 - 08.2013
  • Make IV bags for patients based on what the doctor has ordered.
  • Fill and deliver medications to each hospital floor.
  • Stock medications for nurses.

Pharmacy Technician

CVS Pharmacy
02.2011 - 11.2012
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Calculate dosage, fill prescriptions, and prepare prescription labels with absolute accuracy.
  • Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stock, label, and inventory medication to keep accurate records.
  • Count and label prescriptions with correct item and quantity.
  • Enter and process patients' prescriptions into internal system.
  • Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collect co-payments or full payments from customers.

Education

Oakcrest High School
Mays Landing, NJ
2010

Skills

  • Veterinary Office Administration
  • Reliable and Responsible
  • Customer Consulting
  • Conflict Mediation
  • Microsoft PowerPoint & Office
  • Prioritization
  • Calm and Professional Under Pressure
  • Medical Terminology Knowledge
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Critical Thinking
  • Staff Training

Certification

FACA Euthanasia Certification

Timeline

Lead Veterinary Technician

Peggy Adams Animal Rescue League
07.2020 - Current

Nursery Care Technician

Peggy Adams Animal Rescue League
07.2018 - 07.2020

Pharmacy Technician

Bellevue Drug Company
06.2017 - 04.2018

Pharmacy Technician

Medicap Pharmacy
09.2013 - 06.2017

Pharmacy Technician

Atlanticare Regional Medical Center
11.2012 - 08.2013

Pharmacy Technician

CVS Pharmacy
02.2011 - 11.2012

Oakcrest High School

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