Dedicated customer service representative with expertise in problem resolution, active listening, and enhancing customer satisfaction. Proven ability to streamline processes and exceed performance metrics.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Shoe Encore
Mishawaka, IN
01.2025 - 06.2025
Assisted customers with product inquiries and order processing to enhance satisfaction.
Resolved customer complaints efficiently, improving overall service experience.
Maintained knowledge of current promotions and product offerings to provide accurate information.
Processed returns and exchanges, ensuring compliance with store policies and procedures.
Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Streamlined returns process, reducing wait times and improving customer experience.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Presented professional image consistent with company's brand values.
Care Giver
Ali Jojo
Mishawaka, IN
10.2022 - 02.2024
Assisted clients with daily living activities, ensuring comfort and safety at all times.
Monitored and documented client health status, reporting changes to healthcare professionals promptly.
Developed personalized care plans in collaboration with families and healthcare providers.
Educated clients on medication management, enhancing adherence to prescribed regimens.
Provided emotional support and companionship, fostering strong relationships with clients.
Catering Server
Riverside Terrace
Mishawaka, IN
07.2019 - 12.2019
Set up and dismantled catering equipment for events, ensuring efficient workflow.
Served food and beverages while maintaining high standards of presentation and customer service.
Assisted in managing inventory by tracking supplies and reporting shortages to supervisors.
Collaborated with kitchen staff to ensure timely delivery of meals during events.
Ensured compliance with health and safety regulations throughout service operations.